AI Assistant on Ipad shows Quoted code snippets or commands as raw markup

[Juan Carlos_Kleylein]

Acrobat Premium + AI Assistant add on  version 24.09.51 (20240927.143205) on IOS 18

AI Assistant on Ipad shows Quoted code snippets or commands as raw markup. See attached screenshot.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Amal.]

Hi @Juan Carlos_Kleylein

I hope you're doing well, and thank you for bringing this issue to our attention.

To help us better understand the problem and expedite the troubleshooting process, could you kindly share a short video recording demonstrating the steps you’re following and how the issue manifests? This would provide us with greater clarity and allow our team to identify the root cause more efficiently.

Your assistance is greatly appreciated, and we look forward to resolving this for you.

~Amal

[Amal.]

Hi @Juan Carlos_Kleylein 

Our engineering team is currently investigating the issue you reported, but we need a few additional details to proceed effectively:

1. File-specific or Global Issue: Is this issue affecting all PDFs or only specific ones? If it's a file-specific issue, could you please share the problematic file with us so that we can test it on our end?

2. Behavior on Acrobat Web: Can you confirm if the same issue occurs when using Adobe Acrobat on the web? To help troubleshoot, you can try the following steps to open and view the PDF in your browser:

   Steps to Open a PDF in Adobe Acrobat (Web) via Chrome:

   • Open the PDF in Chrome.
   • Look for the prompt in the upper-right corner of the window: “Open in Acrobat Reader.”
   • Click the prompt to open the PDF in Acrobat.

   
   If you're encountering difficulties viewing the PDF, here are additional steps you can try:

   Steps to Ensure Adobe PDF Reader is Enabled in Browser:

   • Select Tools > Manage Add-ons.
   • In the Show drop-down menu, choose All Add-ons.
   • Scroll down to the Adobe section and ensure Adobe PDF Reader is listed.
   • If the status is set to "Disabled," click Enable.
   • Clear your browser cache to ensure you're accessing the most up-to-date version of the PDF.
     
     

These steps will help us determine whether the issue is browser-related or specific to the desktop version of Acrobat.

We appreciate your prompt response so we can continue addressing the issue efficiently.

~Amal