AI Assistant

[heiatua_5405]

J'ai pris un abonnement à l'assistant AI, mais je n'arrive pas à l'utiliser. Il me demande de m'abonner et après il me dit que je suis déjà abonné. Je ne peux même pas l'utiliser. Que faire?

 

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account with the Adobe ID you are using on this community and unable to track any paid/active subscription. If you may have used a different Adobe ID, please let us know via private message so we can check it further. In the meantime you may also try to 'Restore Purchases', tap on the profile icon > Go to Subscriptions > Restore Purchase and see if that helps.

If it still doesn't work, please share the screenshot of the purchase confirmation email for further tracking the subscription.

~Amal

[wynes_9001]

Hello

I have the same problem. I paid an "Ask AI" subscription but now that I am trying to use it, it sais that I have to subscribe. Could you please help me? 

 

I am attaching a proof of my subscription.

[sprinklr-integration-user]

Hi @wynes_9001,

Hope you are doing well. Sorry for your experience with the AI Assistant subscription.

I checked the email address you registered on the community and couldn't find an active subscription for AI Assistant.

From the screenshot, it looks like a peculiar case of Email mismatch when using Acrobat Reader Mobile.

Would you mind going to PlayStore, clicking on your profile, checking the email address you are logged in to, and then cross-verifying the same on Reader Mobile?

-Souvik

[ian_3336]

I have the same problem .

Ii purchased it , it won't let me re purchase it and it won't work and refresh does nothing 

Not happy - Dr Ian Flay 

[Amal.]

Hi there

As mentioned in the previous response, please check that the Email ID used to purchase the AI assistant and the Email ID used to login to the Acrobat Reader mobile app are same and reboot the device once.

Let us know how it goes.

[harnaud_9442]

Bonjour,

Les identifiants que j'ai utilisé pour m'abonner à l'assistant IA et pour
me connecter à l'application mobile adobe acrobate sont identiques (
harnaud.mbaya@gmail.com).
Je viens même de desinstaller l'application puis la réinstaller mais c'est
toujours pareil.

C'est vous qui êtes des techniciens et qui pouvez résoudre ce problème.

Merci

Harnaud Cedric MBAYA

[wynes_9001]

Good afternoon.

I need your help please. I had a AI assistant subscription that was supposed to end on December 5th, I couldn't even use it because a few days after getting my subscription the app was telling me that I had no subscription. But that's not my problem. Tell me why today I receive a notification telling that 7 dollars were withdrawn from my account because of the subscription that has not even ended yet. I would like a refund please.

I hope to hear from you soon.

Wynetzca Juste 

[Amal.]

Hi there

Hope you are doing well.

I have checked the Adobe account linked with the Adobe ID you are using on this community and am unable to track any paid subscription.

If you might have used any other email ID to purchase the subscription, please let us know via PM so we can check it further.

[harnaud_9442]

Bonjour j'ai le même problème. J'ai payé un abonnement de l'assistant IA le 11 novembre 2024 mais le lendemain on me dit que mon abonnement est fini. J'ai essayé de restaurer mes achat. On me dit qu'il y a un abonnement actif qui n'est pas lié à mon compte et que je dois me déconnecter et me reconnecter avec un compte  null. Est-ce qu'il est possible de rattacher cet abonnement à mon compte? Merci

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

I have tried searching for the AI assistant subscription with the Adobe ID you are using on this community and unable to trace it. If you may have used a different Adobe ID for the subscription, please let us know via private message so we can track it further.

Also, you must have got the purchase confirmation email after subscribing to the AI assistant, it would be very helpful if you could share a copy of the same with all the necessary purchase information so we can get this investigated by our backend team.

~Amal

[harnaud_9442]

 

[Amal.]

Hi there

Thanks for sharing the required details, i have logged the ticket with the backend team to further investigate, we will share the update as soon as we get more information to share.

Thanks for understanding

~Amal