• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

AI Assistant

New Here ,
Oct 31, 2024 Oct 31, 2024

Copy link to clipboard

Copied

J'ai pris un abonnement à l'assistant AI, mais je n'arrive pas à l'utiliser. Il me demande de m'abonner et après il me dit que je suis déjà abonné. Je ne peux même pas l'utiliser. Que faire?

Screenshot_20241031_093013_Google Play Store.jpg

TOPICS
AI Assistant

Views

414

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 01, 2024 Nov 01, 2024

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account with the Adobe ID you are using on this community and unable to track any paid/active subscription. If you may have used a different Adobe ID, please let us know via private message so we can check it further. In the meantime you may also try to 'Restore Purchases', tap on the profile icon > Go to Subscriptions > Restore Purchase and see if that helps.

If it still doesn't work, please share the screenshot of the purchase confirmation email for further tracking the subscription.

 

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 10, 2024 Nov 10, 2024

Copy link to clipboard

Copied

Hello

I have the same problem. I paid an "Ask AI" subscription but now that I am trying to use it, it sais that I have to subscribe. Could you please help me? 

Screenshot_20241111-003659.png

I am attaching a proof of my subscription.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 10, 2024 Nov 10, 2024

Copy link to clipboard

Copied

Hi @wynes_9001,

 

Hope you are doing well. Sorry for your experience with the AI Assistant subscription.

 

I checked the email address you registered on the community and couldn't find an active subscription for AI Assistant.

 

From the screenshot, it looks like a peculiar case of Email mismatch when using Acrobat Reader Mobile.

 

Would you mind going to PlayStore, clicking on your profile, checking the email address you are logged in to, and then cross-verifying the same on Reader Mobile?

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 20, 2024 Nov 20, 2024

Copy link to clipboard

Copied

I have the same problem .

Ii purchased it , it won't let me re purchase it and it won't work and refresh does nothing 

Not happy - Dr Ian Flay 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 27, 2024 Nov 27, 2024

Copy link to clipboard

Copied

Hi there

 

As mentioned in the previous response, please check that the Email ID used to purchase the AI assistant and the Email ID used to login to the Acrobat Reader mobile app are same and reboot the device once.

 

Let us know how it goes.

 

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 28, 2024 Nov 28, 2024

Copy link to clipboard

Copied

Bonjour,

Les identifiants que j'ai utilisé pour m'abonner à l'assistant IA et pour
me connecter à l'application mobile adobe acrobate sont identiques (
harnaud.mbaya@gmail.com).
Je viens même de desinstaller l'application puis la réinstaller mais c'est
toujours pareil.

C'est vous qui êtes des techniciens et qui pouvez résoudre ce problème.

Merci

Harnaud Cedric MBAYA

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2024 Dec 04, 2024

Copy link to clipboard

Copied

LATEST

Good afternoon.

I need your help please. I had a AI assistant subscription that was supposed to end on December 5th, I couldn't even use it because a few days after getting my subscription the app was telling me that I had no subscription. But that's not my problem. Tell me why today I receive a notification telling that 7 dollars were withdrawn from my account because of the subscription that has not even ended yet. I would like a refund please.

 

I hope to hear from you soon.

Wynetzca Juste 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 13, 2024 Nov 13, 2024

Copy link to clipboard

Copied

Bonjour j'ai le même problème. J'ai payé un abonnement de l'assistant IA le 11 novembre 2024 mais le lendemain on me dit que mon abonnement est fini. J'ai essayé de restaurer mes achat. On me dit qu'il y a un abonnement actif qui n'est pas lié à mon compte et que je dois me déconnecter et me reconnecter avec un compte  null. Est-ce qu'il est possible de rattacher cet abonnement à mon compte? Merci

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 19, 2024 Nov 19, 2024

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and thanks for reaching out.

I have tried searching for the AI assistant subscription with the Adobe ID you are using on this community and unable to trace it. If you may have used a different Adobe ID for the subscription, please let us know via private message so we can track it further.

Also, you must have got the purchase confirmation email after subscribing to the AI assistant, it would be very helpful if you could share a copy of the same with all the necessary purchase information so we can get this investigated by our backend team.

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 20, 2024 Nov 20, 2024

Copy link to clipboard

Copied

1000003928.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

Copy link to clipboard

Copied

Hi there

 

Thanks for sharing the required details, i have logged the ticket with the backend team to further investigate, we will share the update as soon as we get more information to share.

 

Thanks for understanding

~Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines