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New Here ,
Dec 30, 2022 Dec 30, 2022

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I'm already subscribed.  In my Google pay subscriptions section it shows that my subscription is active and will be recharged in April 2023.  but when I try to edit a pdf it blocks me without subscribing again.   I paid $69 and can't do anything.  someone pls help 

 

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @Derick22964527qu1x,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this help.

 

Thanks,

Souvik.

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @Derick22964527qu1x,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this help.

 

Thanks,

Souvik.

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