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Annulation abonnement

New Here ,
May 20, 2022 May 20, 2022

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Bonjour après une période d'essai gratuite suite à un besoin de convertir un document en pdf je me vois tous les mois prélevé de presque 20€ alors qu'au final je n'ai plus besoin de l'application. Je n'arrive malheureusement pas à me désabonner il m'est impossible de le faire je n'ai aucune possibilité à moins qu'il y ai un vice cacher ou une manipulation à connaître en tout cas j'ai tout essayer et ma banque ne veux pas me l'annuler. Je me vois donc contrainte tous les mois de payer cette somme. Que pourrais je faire afin de remédier à ce problème svp si vous avez des astuces je suis preneuse vraiment du fond du coeur. Merci d'avance à tous et très belle journée 

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Cancel subscription , Install update and subscribe

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1 ACCEPTED SOLUTION
Adobe Employee ,
May 20, 2022 May 20, 2022

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Hello Dilek,

 

I hope you are doing well. I am sorry to hear that you cannot cancel the subscription and charge.

 

To guide you better, I suggest you contact the store where you purchased the subscription for Acrobat Reader Mobile. Mobile-based subscriptions for Adobe are handled by the store, depending on your device.

 

Please click on the links to learn more:

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hello Dilek,

 

I hope you are doing well. I am sorry to hear that you cannot cancel the subscription and charge.

 

To guide you better, I suggest you contact the store where you purchased the subscription for Acrobat Reader Mobile. Mobile-based subscriptions for Adobe are handled by the store, depending on your device.

 

Please click on the links to learn more:

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Feb 12, 2024 Feb 12, 2024

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bonjour demande d'autorisation d'abonnement et de remboursement de 77,99€ merci par avance 

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Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Hi @jack35409507fps0,

 

Please follow the below links to go forward with the cancellation and refund process:

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help.

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Thanks,

Souvik

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New Here ,
Feb 13, 2024 Feb 13, 2024

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je refuse l’abonnement
cnes

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