App crashing on Android 12

Forum|Forum|4 years ago
November 25, 2021
2 replies
5015 views

Hi. I recently updated my Samsung galaxy s21 to Android 12. Since then, I am having problems with some of my apps and one is with Adobe Acrobat Reader. It simply won't open or crashes at startup. Tried deleting cache and reinstalling the app to no avail. Is there any fix to this?

Android

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M

mafaz22331661t7e4

New Participant

im having the same issue. the bro working on adobe saying to update the app here. but doesnt he knows if u install the from play store, automatically it was latest version🤔 🤔??

P

Peichuchang

New Participant

請徹底刪除。喔的帳號密碼喔被盜--
peichuchang

Harsh Vardhan Pareek

Community Manager

Hi @Leopoldo21931852ut7i

Hope you are doing well.

As per the description above that Acrobat Reader crashes at startup, please check if the application is updated to the latest version, if not update the app and then try again.

Also, Is there any error message when it crashes?

Thanks,

Harsh

L

Leopoldo21931852ut7iAuthor

New Participant

Thank you for your reply. I already reinstalled the app but same problem. The app opens but when I open a pdf file, it crashes. No error message appears
Leo Jiao

J

jofi2013

New Participant

Hi @Leopoldo21931852ut7i @jofi2013

To check the crash issue we need the application version, would you mind sharing it?

Thanks,

Harsh

It's all the latest version:
- Samsung S21+
- Android 12
- the latest Adobe Acrobat version from the Google Play Store

When I install and launch the app, it crashes immediately.

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