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Leopoldo21931852ut7i
Participant
November 25, 2021
Question

App crashing on Android 12

  • November 25, 2021
  • 2 replies
  • 5015 views

Hi. I recently updated my Samsung galaxy s21 to Android 12. Since then, I am having problems with some of my apps and one is with Adobe Acrobat Reader. It simply won't open or crashes at startup. Tried deleting cache and reinstalling the app to no avail. Is there any fix to this? 

    This topic has been closed for replies.

    2 replies

    M
    mafaz22331661t7e4
    Participant
    December 20, 2021

    im having the same issue. the bro working on adobe saying to update the app here. but doesnt he knows if u install the from play store, automatically it was latest version🤔 🤔?? 

    P
    Peichuchang
    Participant
    December 20, 2021
    請徹底刪除。喔的帳號密碼喔被盜--
    peichuchang
    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    November 25, 2021

    Hi @Leopoldo21931852ut7i 

     

    Hope you are doing well.

    As per the description above that Acrobat Reader crashes at startup, please check if the application is updated to the latest version, if not update the app and then try again. 

    Also, Is there any error message when it crashes?

     

    Thanks,

    Harsh

     

    L
    Leopoldo21931852ut7iAuthor
    Participant
    November 25, 2021
    Thank you for your reply. I already reinstalled the app but same problem. The app opens but when I open a pdf file, it crashes. No error message appears
    Leo Jiao 
    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    December 22, 2021
    It's all the latest version:
    - Samsung S21+
    - Android 12
    - the latest Adobe Acrobat version from the Google Play Store

    When I install and launch the app, it crashes immediately.

    Hi @jofi2013 

     

    Thanks for your patience and cooperation.

    As our team is looking into it, but we need a few more details to investigate more accurately. Would you mind sharing the below information?

    1. Is PDF document open from third party files app also leading to crash? If yes, can you try launching the document via app launcher?
    2. A video recording would help.
    3. Specific time and date on which the crash happened so that we can try finding the crash stack.

     

    Regards,

    Harsh

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