App keeps crashing

[Divine_connoisseur3610]

Hello

On my Ipad and Iphone Acrobat reader app keep crashing as soon as open it. I have turn off and off iphone, uninstalled and reinstalled it. It has latest verion and devices got latest IOS but still keeps crashing

Not sure what to do?

[Tariq Ahmad Dar]

Hello, 


Sorry for the troubled experience. 
We are of this issue. Product team is actively working on a fix for this issue. 

As soon we have an update will keep this discussion updated. 

~Tariq

[EuroTeacher]

The same thing happens to me. It disappears as soon as I open it. I have done the same fixes to no avail.

[Tariq Ahmad Dar]

Yes, we are aware of this.

We apologize for the troubled experience. We are aware of Acrobat crashing on iOS devices. You can check the status of the latest updates on this issue here: https://adobe.ly/4e5eVU6.
 
Thank you for your continued support.

~Tariq

[Tariq Ahmad Dar]

Hello, 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

Thank you for your patience and support. 

~Tariq

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]