Automatic screenshot share notification - No scroll down screenshot possible

[dannz_2967]

Hello,

Conditions:

1. The device is a Samsung smartphone.

2. I'm viewing a PDF document in Adobe PDF Reader.

3. I'm taking a screenshot using the Samsung hotkeys (Power + Volume Down).

4. At the same time, the Samsung screenshot toolbar opens, along with an automatic pop-up from Adobe PDF Reader, which allows you to "Share screenshot and full document link."

5. The automatic pop-up from Adobe PDF Reader prevents me from enlarging the screenshot as usual using the Samsung screenshot toolbar's scroll-down function. My question is: How can I prevent Adobe PDF Reader from automatically popping up so that I can take screenshots of PDF documents using the scroll-down function again?

Thanks in advance!

[Amal.]

Hi there 

Hope you are doing well, and sorry for the trouble.

Would you mind sharing the version of the Acrobat app and the OS you are using? Tap on the profile icon > About Acrobat and try updating the app to the latest version available on the App/Play Store and reboot the computer once. 

Also, share a small video recording of the steps you are taking and the issue as it occurs so we can check it further at our end. 

~Amal 

[dannz_2967]

Hi,

thanks for your message. Of course.

Reader Version: 25.9.0.41376

OS: see screenshot

Also added a video about the issue.

Thanks! 

[Amal.]

Hi there 

Thanks for sharing the required information. 

Please give us some time to get this reviewed by our development team.

We will share the update as soon as we get more information. 

Thanks for your understanding.

~Amal

[Amal.]

Hi there, 

We have logged a ticket with the engineering team for this issue.

The fix will be available in the future updates.

~Amal

[bashar_8062]

When will the problem be solved, it is really irritating 

[Beauteous_Genie4005]

Hello~ There was an update two days ago, but after I updated the app, the problem isn't fixed ㅠㅠ 

It's so disturbing and I can't continue with my original work ㅠㅠ

[Amal.]

Hi there 

We are sorry for the trouble, the issue is still under investigation and our engineering team is working on the fix. 

We will keep you posted as soon as we get any information from the team. 

Thanks for your understanding

~Amal

[I_go_blue4433]

1. Seit dem Update am 18.09.2025 auf Samsung Galaxy S24 funktioniert der scrollende Screenshot nicht mehr. Der Screenshot funktioniert, beim bedienen der aufgeblendeten Funktionstasten für das scrollen wechselt die Anzeige in den Stil eines von unten hochgezogenen Menus zum Teilen, Freigeben, Kopie speichern. Auf dem Galaxy Tab S8_5G passiert das nicht und auch nicht bei anderen Screenshots. Ich habe die App deinstaliert und neu heruntergeladen. Hat nichts gebracht, das Problem bleibt. Zwischenzeitlich sind auch Updates des Gerätes geschehen. 

[I_go_blue4433]

Es handelt sich nicht um.ein S24. Das Problem besteht auf einem

!! Samsung Galaxy S22 !!