Blurry text, disappearing pages, and inability to add notes

[gabriella_3317]

Hi everyone, I hope someone can help me. At first, when I first download the document, I can add notes, comments and read the text calmly. After a while, out of nowhere, the text gets so blurry that I can't even make out the letters, automatically prevents me from commenting and posting notes. I use the mobile version and it gives me problems, so much so that now I am forced to use the computer even though it is not comfortable for me. I attached an image. Does anyone have the same problem and can help me? Thank you for reading me. 

[Amal.]

Hi @gabriella_3317

I hope you're doing well, and thank you for reaching out to us!

To better understand and resolve the issue, could you clarify if the problem occurs with a specific PDF file or with all PDFs on your device? If possible, please try opening a different PDF file to determine if the issue persists across multiple files.

Additionally, it would be helpful to know which version of the Acrobat Reader mobile app and operating system (OS) you are currently using. You can find the app version by tapping on the profile icon in the app, then selecting "About Adobe Acrobat."

To further troubleshoot, please ensure that the app is updated to the latest version by visiting the Play Store (for Android) or the App Store (for iOS). After updating, reboot your device and try accessing the PDF again.

Let us know if the issue persists or if you need further assistance. We're here to help!

~Amal

[gabriella_3317]

Hi! Thank you for answering me. The app is updated with the last version. If the pdf is small, therefore a few pages, there is no problem. But if the pdf has a lot of pages (+200), the text starts to blur, the pages go blank, it doesn't save my reading progress, and I can't add notes/highlights. This only happens with the mobile version, the pc version works perfectly. 

[Amal.]

Hi there

Hope you are doing well and sorry to hear that the issue still exists.

Please confirm the version of the OS and the Acrobat Reader mobile app you are using? Also share a small video recording of the steps you are taking and the issue as it occurs and the sample PDF file so we can get it checked on our end.

~Amal

[gabriella_3317]

I hope this is what you meant. Thanks for your help, let me know if it's okay or if I need to send something else! 🙂 

Ps. At first I put the screen horizontally because I have vision problems and it is more comfortable for me to read that way

[Amal.]

Hi there,

Thank you for sharing the video recording, please share the make and model of the Android device you are using? Also share the PDF file in question so we can check it at our end.

~Amal

[Amal.]

Hi there

Hope you're doing well.

We're pleased to inform you that our latest app update, version 25.1.0 is now available on Play Store. Please update the app following  these steps:

1. Update the app – Visit the Google Play Store and download the latest version.
2. Restart your device – This ensures that the update is applied correctly.
3. Check the app functionality – After updating and rebooting, please verify if the issue is resolved.
   
   

We appreciate your patience and cooperation. Let us know if you continue to experience any difficulties or need further assistance.