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Can't delete or rename pdfs on Acrobat iPhone 11 app

New Here ,
Feb 07, 2024 Feb 07, 2024

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Hi
Can't delete or rename  two pdfs on Acrobat iPhone 11 app. I can delete other pdfs.

Will appreciate help!
Thanks
John

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Hi @John35320958zj96,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind checking if the file is available on your internal storage or the Cloud?

You can identify such files by seeing the logo below the file name. If there is none, the file has either been modified or removed. 

 

In such cases, you can clear those files by clicking the three dots to the right of the file name-> click clear from recent, and the file would be gone.

 

Hope this helps.

 

-Souvik

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Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Hi @John35320958zj96,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind checking if the file is available on your internal storage or the Cloud?

You can identify such files by seeing the logo below the file name. If there is none, the file has either been modified or removed. 

 

In such cases, you can clear those files by clicking the three dots to the right of the file name-> click clear from recent, and the file would be gone.

 

Hope this helps.

 

-Souvik

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New Here ,
Feb 14, 2024 Feb 14, 2024

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Souvik,
Perfect Souvik that fixes it, thanks lots!
John

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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@John35320958zj96 Thanks for taking out the time to letting us know that it worked for you.

 

-Souvik

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