Can't Download Languages For Read Aloud (Androi

[André G Heindrickson]

I'm getting the following error whenever I try to download languages for the "Read aloud" function.

I haven't found anything about this issue in these forums or elsewhere.

Please, advise.

[ls_rbls]

Hi @André G Heindrickson ,

If I am not mistaken, if you're trying to download languages for Adobe Acrobat and they are meant to be used with a full desktop operating system, they will not install.

Try using the recommended Text to Speach from Google:

• https://support.google.com/accessibility/android/answer/6006983?hl=en

You may also need to download and install third-party PDF reading apps from the Google Play store.

[André G Heindrickson]

Hello,

Thank you for your reply. Doesn't it seem a bit preposterous that Acrobat would show me the option to download these languages in Android if they were only meant for Windows?

Also, Google Text-to-Speech is already enabled on my phone settings, and it makes no difference.

Finally, sure, I could download a different app for this purpose, which is a "solution"that fits mostly every problem. However, I'm looking for a solution for Acrobat, my main reader, which is why I posted in this forum.

Kind regards,

AGH

[ls_rbls]

I am sorry, but unless my Acrobat Mobile App is different than yours, I don't see where in that app you have an option to download Read Aloud languages for Acrobat.

Read Aloud and Accessibility features are handled by the device's operating system not by the app itself.

 But maybe I am preposterously wrong and you may be able to clarify what exactly am I missing.

[André G Heindrickson]

The first screenshot I submitted is straight from Acrobat's Android app.
It can be accessed through the following button:

 

Best,

AGH

[ls_rbls]

Thank you for clarifying.

I don't have it... I think I'm missing an update in my app.

I will post back.

[ls_rbls]

I tested on mine and it is working OK

I did notice that when I picked up Portufguese (Brazil) language from the list, it took a little while to download and install.

I can think of two things:

• Uninstall and reinstall the app

• or sign out of the app completely,  and then sign in again to check if the problem is resolved.

[maxwithdax]

Read Aloud uses the language installed in your Phone. Android uses TalkBack.

[André G Heindrickson]

Hello, 

Thank you for your reply. My phone has Samsung text-to-speech engine and Speech Services by Google, and either option makes no difference.

Furthermore, why would Acrobat show me the option to download languages if they are not supposed to exist? Seems mighty arbitrary to me.

Kind regards,

AGH

[Cpintov1]

Getting the same error, any news on solving it?

[ls_rbls]

@Cpintov1 ,

As mentioned, is working on my Android mobile device.

I updated the Acrobat Mobile app to its latest beta version, shown in the screenshot below:

 

Alternatively, if you already updated to its latest version, see if clearing the cache and restarting the mobile device do any difference:

 

[S. S]

Hi @André G Heindrickson @Cpintov1,

Hope you are doing well. Sorry for your experience with Acrobat Reader's read-aloud feature.

Acrobat Reader Mobile uses stock Android text-to-speech features to allow you to listen to the text within the document.

Have you tried downloading the language pack from your device's settings app? Also, Samsung uses its own Text-to-speech engine. Can you confirm if the application is installed on your device?

If not, you can do so from your Galaxy Store and then install the desired language pack on your device (depending on the availability in the list). Once downloaded, you can also use the same language on Acrobat Reader Mobile.

Let us know if the issue persists after following the above steps, and we will investigate further.

Look forward to hearing from you.

-Souvik

[S. S]

Hi @André G Heindrickson @Cpintov1 

Can you check for possible updates to the application and let us know if the issue is fixed with the latest version?

-Souvik

[Alexis31323758z7lj]

Just done so (having the same problem here)
Nevertheless, Acrobat insists on using English instread of Spanish (ahich was my selection for TTS on Android settings)

[S. S]

Hi @André G Heindrickson @Alexis31323758z7lj @Cpintov1,

This issue was related to Google and we raised a ticket with them. The issue stands fixed on their side.

Would you mind checking and letting us know if this is fixed?

-Souvik

[Alessandro365716887pu2]

Hello. I had this same problem last year and after your last response I tried and it was finnaly working good. 

But now the problem returned. Can you guys try to check again with Google about it? 

Thank you!!

[S. S]

Hi @Alessandro365716887pu2,

Thanks for writing in! 

Please share the steps you use to switch or download the languages and a screenshot of any error you see.

This will help us investigate the issue at our end and take it up with Google.

Look forward to hearing from you.

-Souvik

[broadway73]

No, no, and once more no. I use ACROBAT FOR SAMSUNG (PRO). This app is made exclusively for and with Samsung. Adobe support doesn"t even know about this. This app uses in-app languages. I had to download several languages from within the app. I have also 10+ language packs from Galaxy Store which support other system apps and external apps. A year ago POLISH language was missing in languages that can be SET OR/AND DOWNLOADED for OCR. I have downloaded French, Spanish and few more but I cannot downliad Polish. No error prompt, nothing. I talked to Adobe agents and 2 or more "engineers" via support chat. They seemed to know NOTHING abouth the existence of this app (Acrobat Pro). I have Creative Cloud subscription. But the "Adobe Reader" was PREINSTALLED on my device (2018) then in years it changed into Adobe Reader for Samsung and since I use Adobe CC it is Acrobat for Samsung.

[Bernadeth]

I just got the same problem today. When I tried to switch the language into Indonesian, it said downloading, but then the error message popped up. 

 

 

I read from the replt that it has something to do with google. Do I suppose to wait until the next update? Just confirming. Thank you.

 

[ls_rbls · Accepted solution]

Hi @Bernadeth ,

I was able to download the Indonesian language pack using an Android device with version 14, kernel updated on 12 April 2024.

I also used a 5G network to perform the download. Since I've noticed from your screenshots that you were possibly perforimng the download over a 4G cellular data network, would it make any difference if you perform the download using a Wi-Fi network?

Anyhow, if you are able to download and install the desired Lnaguage Pack on your Android, you also need to go to the Android's "General Management" menu ==> tap on "Language ==> tap on the "+ Add Language" to actually make that language available for your apps.

However, if you naviagte to the Android's "General Management" menu ==> "App languages", note in that menu screen the message "Only apps that support language selection are shown here"

Mostly the main Google apps will appear listed here and maybe a few third-party apps. Yet, the Acrobat Mobile app doesn't appear listed here, indicating that the Acrobat app doesn't support that particular language selection.

[Bernadeth]

Thank you so much. It helps a lot

[ls_rbls]

You're welcome.

[Serene_nature15C3]

Hi @André G Heindrickson @Bernadeth @broadway73 

I hope you're doing well. I wanted to follow up and check if you're still encountering the issue with the latest build version 24.08.00. If the problem persists, please let us know, and we'll promptly investigate it further.

~Amal

[A3user]

Hi Amal. I'm having the same issue trying to download the Spanish language (to read aloud) with the app installed in my Galaxy s21Fe.