Can't link OneDrive to Adobe Acrobat mobile on Android

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Hi, 

I want to link my OneDrive to Adobe Acrobat on Android but it gives this message: Failed to link OneDrive, please contact IT admin for consent. 

I don't think I have a problem with my account because I can connect the same OneDrive account to Acrobat Reader on Windows and it works properply.

I hope you can help me find a solution.

[S. S]

Hi @Cyhman12366651886lbx,

Hope you are doing well. Thanks for reporting this.

I have raised the issue with the dev team. I will update the thread once I hear back.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[S. S]

@Cyhman12366651886lbx Are you using an enterprise account to log in to your OneDrive? 

This message is normally shown for enterprise accounts that require admin approval to log in.

-Souvik

[Na 456]

I have the same problem on my Samsung Galaxy Tab S9. The Apps and System are up to date and I have a University account for both Adobe and Microsoft 365. The link works without a problem on my Windows PC and Android Smartphone Xiaomi Poco F5. Is this just a problem on Samsung mobile devices?

I have also contacted our IT department, but they refered me to Adobe or Microsoft. 

[Peter38302935vdrx]

I had to add microsoft authenticator to my android device and it worked for me

[S. S]

@Peter38302935vdrx, As mentioned above, enterprises and organizations use their own security gateways when allowing access to the any applications or logins. 

In your case, it was Microsoft Authenticator. For other organizations, it might be different, so reaching out to the IT team is the best solution in this case.

-Souvik

[Oliver3748420249v7]

I still.have the same problem. My IT department can't fix it. Samsung galaxy s22 ultra.Is there a set of instructions I can ask my orgs IT dept to.follow to correct this please? Thanks Oli....

Been trying to fix this for six months now! 

[Amal.]

Hi there

Hope you are doing well.

Have you tried installing the Microsoft Authenticator Android app from the Google Play Store and see if that helps? Please note that you are not required to sign in to this app.

Let us know how it goes.

~Amal

[Amal. · Accepted solution]

Hi there,

Hope you're all doing well.

This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

If you still face any problems or need more help, just let us know,  we're happy to help!