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özgürb12905543
New Participant
October 2, 2018
Question

Can't see letters

  • October 2, 2018
  • 1 reply
  • 488 views

Hello

Using Samsung Galaxy S8+. PDF files are opening on the phone but cant see letters. Only can see blank paper. Need help to solve the problem.

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
November 29, 2018

Hi özgürb,

We're sorry for the trouble you had, what is the dot version of Adobe Reader mobile app installed? Check the details from  Playstore>Adobe Reader>Scroll down to the last and check for the dot version.

Please reboot the phone once and install the latest update of Adobe Reader mobile app from play store and check if you still get a blank PDF.

have you tried with another PDF file or is it specific to one PDF? Make sure that the PDF file is saved locally.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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