Chokey3508037785sh

Participant

Answered

Cancel subscription

Forum|Forum|2 years ago
February 2, 2024
1 reply
761 views

I have been trying so hard to cancel the subscription and neither it shows option in my App Store to cancel nor it shows in adobe app to cancel the subscription. Tried so hard till morning 3:00am and still didn't work. Talked with so many customer service but still didn't hear anything about the cancellation. This is the worst experience. Please cancel my subscription

Cancel subscription

This topic has been closed for replies.

Correct answer S_S

Hello @Chokey3508037785sh,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Community Manager

Correct answer

Community Manager

Hello @Chokey3508037785sh,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.