Cancel subscription

[Chokey3508037785sh]

I have been trying so hard to cancel the subscription and neither it shows option in my App Store to cancel nor it shows in adobe app to cancel the subscription. Tried so hard till morning 3:00am and still didn't work. Talked with so many customer service but still didn't hear anything about the cancellation. This is the worst experience. Please cancel my subscription 

[S. S · Accepted solution]

Hello @Chokey3508037785sh,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.