Viviane, I am sorry you are blocked from completing the self-cancel process and that you did not find more value from our services. Are you using the steps listed at https://adobe.ly/4p2raG9 to cancel? If so, then use a different device to complete the self-cancel process.
For more information on the cancellation process and the charges that will be applied, see https://adobe.ly/4nfdG8g. ^JW
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