Cancelling a subscription

[Shannon24145499809a]

Trying to cancel a subscription and instructi9ns available don't work. No option to cancel seems to exist and no contact info other than this forum to seek advice.  Please anyone??

[Souvik_98 · Accepted solution]

 Hi Shannon,

Hope you are doing well. I am sorry to hear that you are unable to cancel your Adobe free trial.

Would you mind sharing the error that you get when trying to cancel the subscription? A screenshot of the error would be great.

Also, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ] 

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

Let me know if this helps.

Regards,

Souvik.

[S. S · Accepted solution]

Hello Gary,

I am sorry for the experience. However, mobile subscriptions are something that are handled by your store operator and not Adobe directly. I would suggest you to kindly get in touch with store depending upon the device platform you are using so that you can get a better assistance.

You can click on the below links to get a better idea about how to proceed with it:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

Hope this answers your query.

Thanks,

Souvik.

[Guest]

I'm having the same problem!

Trying to find anything regarding your key, proof of purchase, anything... is a joke.

[S. S]

@Deleted User 

Hi,

Sorry for the trouble. Could you please brief me with the issue so that I can investigate on it and assist you better?

Thanks,

Souvik.

[Guest]

When on the Adobe website, I subscribed to and paid for Creative Cloud All
Apps with 100GB. I've used it since May 2021.

Due to illness I'm unable to use it *I want to cancel it* and like everyone
else I'm* unable to find a way to do so.*

When I go back to your website to cancel, all I get are options to
subscribe as if I have no subscriptions, yet I continue to get billed for
it. You guys do not provide a link to cancel. - See Attachment.

You don't even show that I ever had a subscription in the past even. Yet I
paid $54.99 for over a year. Very unscrupulous. See attachments.

Even your answers on how to cancel are very unclear and do not work. I did
not subscribe on my cell phone or through and third-party source.

I have canceled my payment method for the subscription and am seeking a way
for legal resources on Adobe's business practices and ethics.

Please provide direct, clear, and truthful directions to cancel my
subscription through Adobe to stop the attempt of being billed monthly.

I want official evidence from Adobe that I have no active subscriptions and
as of what date.

I no longer trust Adobe. You guys have your site set up to have people
running in circles to cancel their subscriptions, find their proof of
purchases, their key for their purchases, etc.

Thank you.



*Shelah A. Cochran *
* I am me. Be you *

[S. S]

@Deleted User,

Hi,

I checked the email address that you registered here over the community and could not find an active subscription?

Also, since you want to proceed with the cancellation and you are referring to a Creative Cloud subscription, please reach out to our support team from the link to start a conversation and get it canceled:

Contact Customer Care (adobe.com)

To start the conversation, click on the chat icon on the bottom right of the window that opens on the link.

Let me know if this helps.

Thanks,

Souvik.

[mzhwalsrode]

Ich möchte mein kostenloses Adobe Acrobat Reader Test-Abbonnement zeitgerecht vor dem 20.08.22 kündigen, finde auf ihren umfangreichen Seiten aber keine entsprechenden Button.

Kontoinhaber: Hans Werner Meyer zur Heide Email: 

[PI removed by moderator]

[S. S]

@mzhwalsrode Hi,

I hope you are doing well. Per the description, I understand that you want to cancel the subscription.

It depends upon the store from where you need to cancel. You may follow the below steps as per your platform to cancel the subscription:

Apple AppStore:

1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the subscription.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. The subscription is already canceled if there is no Cancel button or you see an expiration message in red text.

You may learn more from: If you want to cancel a subscription from Apple - Apple Support. 

Google Play Store:

Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

Samsung Galaxy Store:

How Do I Cancel a Subscription in Galaxy Store (samsung.com)

Let me know if this helps.

Thanks,

Souvik. 

[Lira26324631kzi0]

I spent about 30 minutes trying to cancel a free trial.  Finally, I found it.  I don't know why the Administrator of this site did not just send everyone this link.  Geez!

There is a way to cancel.  Go to this link:  

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Choose the tab that says "Manage Plans" - that will tell you steps to do it.

[S. S]

Hi @Lira26324631kzi0,

Thank you for your insights. The link you shared works only if you have a desktop subscription model.

Since this is a mobile-specific board, mobile subscriptions are not shown on the same page and thus the links shared above for store operators.

-Souvik.

[mashon27052379n8f3]

I would like to cancel my subscription as of Nov. 9, 2022- Please cancel my free trial subscription.

Thank you

Mashon Valentine

fourvals1@gmail.com

[S. S]

Hi @mashon27052379n8f3,

Per the description, I understand that you want to cancel your subscription.

You may learn more from here if you've a subscription through Apple Store: If you want to cancel a subscription from Apple - Apple Support. 

Google Play Store:

Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

Samsung Galaxy Store:

How Do I Cancel a Subscription in Galaxy Store (samsung.com)

Let me know if this helps.

-Souvik.

[Jonah26995671nkid]

I signed up on my PC. Is there yet another link for that one?

And why the fukc can you not just put all these up on your website?

Your 1800 number is fukcing fake too

[S. S]

Hi @Jonah26995671nkid

Sorry for the trouble. 

You can visit the below link for more information about the cancellation: How to cancel Adobe trial or subscription

-Souvik

[FAITH273277475lmm]

Cancel my subscription 

[S. S]

Hi @FAITH273277475lmm,

Thank you for writing in. 

Would you mind checking with the above links in order to proceed with the cancellation?

Let us know if the links do not work for you.

-Souvik.

[Donna256916239hv9]

For the love of God. Just cancel my subscription. I have tried all possibilities. What is it with you people making it so difficult to cancel

[S. S]

Hi @Donna256916239hv9,

Sorry for your experience!

Would you mind checking the steps here to go through the process smoothly: How to cancel Adobe trial or subscription

Hope this helps.

-Souvik.

[myneni28180358659h]

Trying to cancel the subscription on the 10th day but I was unable to.Now I am charged for a subscription

[3244535646457]

Hello, I am trying to write for the third time, because chat bot ignores my question and leaves the chat. 

I want to cancel my account, because I do not need it anymore. Why do I have to pay additional 180 Eur for that? Could you please explain me, what is the right time to cancel, so that I do not need to pay such amount?

[Latrell28508671v4to]

If you have a galaxy, go to the galaxy store and you will be able to cancel your subscription there. Go to menu the subscriptions and hit the cancel button.

[alan31085058xk86]

I got billed and it's not showing anywhere in any App Store. I want it stopped and I want my money back. I WILL file a theft report 

[S. S]

Hi @alan31085058xk86,

Hope you are doing well. 

I checked your account, and the refund for your subscription has already been issued.

Once a refund is issued, settling on the source account generally takes 5-7 business days.

If the amount does not reflect post the said time, I suggest contacting your bank to get the amount settled.

-Souvik

[John38107515m6p5]

If you want to cancel, you will need to contact them by sending them an email. I tried calling the phone number but there is an automatic message saying the person is unavailable. 

Don't waste your time. The links they provide above on how to cancel are no help as the screen does not have the option that they say it does. I tried via the chat with three seperate agents and they tried to sell me a discounted plan. However when I instisted that they cancel the plan the just ended the chat. 3 TIMES. 

I wasted over an hour on this. Very disappointing as I always thought Adobe was a reputable and professional company but this is very underhand and they put themselves in the same category as dodgy scam artists.

I am now waiting on them to confirm the cancelation of my plan via email so hopefully that will work

[S. S]

Hi @John38107515m6p5,

Thakns for writing in!

I just checked your account details. 

In your case, the help articles would not be of much help because the subscription you hold is a Team License.

Also, the status of your license is in cancelling phase, and should be done by 27th June, when the term ends.

Hope this helps.

-Souvik