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elizabeth_1041
New Participant
September 17, 2024
Answered

Cannot open password-protected pdfs on iPad

  • September 17, 2024
  • 2 replies
  • 2827 views

I subscribe to Acrobat Pro, and am trying to use acrobat on my iPad to open a password-protected PDF. When I open the pdfs on iPad using acrobat, the pdf displays this message: PROTECTED CONTENT IS LICENSED TO A SPECIFIC USER It should unlock automatically. This document  is compatible with: Adobe Reader DC, Acrobat DC, PDF-Xchange 

I am not given a prompt to enter username or password. I can open this file on my laptop.

    This topic has been closed for replies.
    Correct answer elizabeth_1041

    Hi @elizabeth_1041

    I hope you're doing well.

    I tried accessing the video recording you shared, but it seems the link is requesting a password to log in. Unfortunately, so I'm unable to view the recording at the moment.

    Could you kindly share the video again? Once I have access, I can proceed with reviewing it for further investigation.

     

    ~Amal


    Hi Amal,

     

    Thanks for your help. I ended up calling Adobe support and they explained the issue. It seems that the Adobe Reader: Edit PDF app does not have the capability to open encrypted files.

    You can close the ticket. I do appreciate your time.

    2 replies

    M
    miraj_9672
    New Participant
    October 24, 2024

    Hey elizabeth

     

    Did you find any solution to open encrypted pdf in ipad.

    I am facing the same problem and don't have any hope from adobe.

     

    E
    elizabeth_1041Author
    New Participant
    October 24, 2024

    Nope. These kinds of files are just not supported by the version of adobe that runs on mobile devices (tablets included).  Bummer, right? All we can do is ask they they change it in the next version.

     

      michelleb89278751
      michelleb89278751
      New Participant
      December 30, 2024

      Wow! Glad I came across this thread...I'm working on my iPad because I'm waiting for my new laptop to arrive, so I have no choice but to open with the app to edit...but cannot edit my own password protected document!! This is infuriating. Thank you @elizabeth_1041 for seeing this through and posting the unacceptable answer from Adobe - grr.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      September 18, 2024

      Hi @elizabeth_1041

       

      I hope this message finds you well. Thank you for reaching out to us.

      To better understand and resolve the issue you're experiencing, could you please clarify if this problem occurs with a specific PDF file or with all password-protected PDFs? If possible, try opening a different password-protected PDF and let us know if you encounter the same issue.

      Additionally, I recommend updating your Acrobat app on the iPad to the latest version (24.09.00) via the App Store. Once the update is complete, please reboot your device to ensure all changes take effect. After doing so, try accessing the password-protected PDF again.

      Please let us know how these steps work out for you, and feel free to reach out with any further details or questions.

       

      ~Amal

      E
      elizabeth_1041Author
      New Participant
      September 18, 2024
      I have. Whole series of 8 pdfs that are encrypted and password protected by the same owner and can open none. My version of acrobat is current.
      E
      elizabeth_1041Author
      New Participant
      September 24, 2024

      Hello Amal,

      Please see the video at this link showing me opening the file on my laptop, but I am not able to open the file on my iPad.

      https://drive.google.com/file/d/1j5fh9MWjUbTs1tjAklNwjW-TBvDLxgM0/view?usp=sharing

      I cannot send you an example file. I am not permitted to disseminate these specific documents. Thank you for understanding.


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