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Prasenjit Kundu
Participant
July 20, 2021
Question

Cannot open pdf files recieved in my android phone in whatsapp platform

  • July 20, 2021
  • 1 reply
  • 419 views

When i am trying to open ant pdf files recieved in my whatsapp it is showing "cannot open check your network connection or make file name shorter"

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 20, 2021

    Hi Prasenjit Kundu

     

    Hope you are doing well and sorry for the trouble.

     

    Would you mind sharing the version of the Acrobat Reader mobile app you are using? To check the version tap on the profile icon > About Acrobat and make sure you have the latest version. Also please try updating the app from Google Play Store (Android) or App Store (iOS) and reboot the computer once.

     

    Also please check the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-mobile/error-while-opening-downloaded-pdf-files/m-p/11687349/thread-id/10135#M10866

     

    Regards

    Amal

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