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Cant restore purchase

New Here ,
Mar 26, 2022 Mar 26, 2022

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I was randomly signed out of my account on IOS, and when I signed back in with my apple ID my subscriptions were no longer active. I try to restore my purchase and it gives me an error message. I check my subscriptions on Itunes and Adobe is active, but will not restore in the app when signed in with the same ID.

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Crash or freeze , iOS

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Adobe Employee ,
Mar 27, 2022 Mar 27, 2022

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Hi @Brendan23764229nu7b 

 

It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Thanks,

Harsh

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