• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cant restore purchase

New Here ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

I was randomly signed out of my account on IOS, and when I signed back in with my apple ID my subscriptions were no longer active. I try to restore my purchase and it gives me an error message. I check my subscriptions on Itunes and Adobe is active, but will not restore in the app when signed in with the same ID.

TOPICS
Crash or freeze , iOS

Views

180

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 27, 2022 Mar 27, 2022

Copy link to clipboard

Copied

LATEST

Hi @Brendan23764229nu7b 

 

It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Thanks,

Harsh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines