Charged when starting Free Trial

Report · May 25, 2023

Application name, Adobe Acrobat Reader for PDF

Was offering a free 7 day trial via Samsung Electronics GmbH Adobe Systems Inc.

It clearly states that billing beings after trial ends. Yet I was charged £7.69 straight away!

I contacted Samsung store to be told I need to contact Adobe.

I then went on a live chat with Adobe and was being asked for my card details by the agent to enable them to find the transaction.

I gave the last 4 digits and was told they needed all the card details.

I refused to provide all my card details and was told that they were unable to help me to trace the transaction.

So £7.69 was taken from my account and even when I opened the app it was still telling me that I needed to purchase the subscription in order for it to work?!

Feel totally robbed!

Report · May 25, 2023

The reply I got back from Samsung:

Report · May 25, 2023

The response I got from Adobe was to contact Samsung!

Report · May 25, 2023

Hello @Carly3006134324u8,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Report · May 25, 2023

Funny that. I contacted Samsung Store and they told me to contact you.

I contact you and you tell me to contact the store I purchased from, which was Samsung.