cobrança indevida

[julio347902284hrg]

Gostaria de informar que identifiquei uma cobrança indevida em minha fatura referente à assinatura com vencimento em 15/01/2024. O débito foi registrado hoje, em 14/01/2024, sendo que a assinatura já foi cancelada.

Solicito, por favor, o estorno imediato dessa cobrança indevida. E aguardo a resolução deste problema.

[S. S · Accepted solution]

Hello @julio347902284hrg,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.