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michal717777
Known Participant
June 18, 2025
Answered

Comments don’t sync on PDF from Android phone to Ipad using Acrobat Reader and Adobe Cloud

  • June 18, 2025
  • 2 replies
  • 175 views

Why is it my comments don’t sync  when adding comments from my Android phone to my Ipad?.

 

I've deleted the Acrobat Reader app and reinstalled in my Android and it's still the same problem.

 

I have 63 comments on my pdf file on my Ipad Acrobat Reader (free version).

 

They used to sync fine with this pdf that I've been commenting on for months.

 

.

Correct answer Meenakshi Negi

Hi michal717777,

 

Thank you for reaching out, and sorry about the trouble.

 

Please ensure you add comments to the file saved on Adobe Cloud Storage, not locally. Then only the comments will sync. In the Acrobat Reader application, go to Files > Adobe Cloud storage. Open the files and then add the comments. Also, please check if the internet connection is not intermittent on both devices.

For more information, please refer to the following help document on the Acrobat Reader mobile application for Android: https://adobe.ly/3G3jzp8. 

 

If you are still experiencing the issue, please share the screen recording for both devices showing what happened. Also, check if it occurs on a particular document or with other PDFs.

Share the Acrobat Reader and OS version number on both devices.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

2 replies

M
michal717777Author
Known Participant
June 21, 2025

I am adding comments through Adobe Cloud on both devices. I will have to borrow a third device/camera to record the screens on both at the same time. Please be on the lookout for that in a week or two.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
June 18, 2025

Hi michal717777,

 

Thank you for reaching out, and sorry about the trouble.

 

Please ensure you add comments to the file saved on Adobe Cloud Storage, not locally. Then only the comments will sync. In the Acrobat Reader application, go to Files > Adobe Cloud storage. Open the files and then add the comments. Also, please check if the internet connection is not intermittent on both devices.

For more information, please refer to the following help document on the Acrobat Reader mobile application for Android: https://adobe.ly/3G3jzp8. 

 

If you are still experiencing the issue, please share the screen recording for both devices showing what happened. Also, check if it occurs on a particular document or with other PDFs.

Share the Acrobat Reader and OS version number on both devices.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

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