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swati25294315bevv
New Participant
July 18, 2022
Answered

Conflict files

  • July 18, 2022
  • 17 replies
  • 17522 views

Why are my acrobat reader files being saved as a separate conflict files following any edit?!

    Correct answer Amal.

    I've attached a video

     

    Using Ipad Air 4th generation - iOS 18.6

    Adobe Version 23.10.01


    Hi there 

     

    Thanks for sharing the details. Please update the Acrobat app to the latest version 25.10.51 from the App Store and reboot the device once and see if that works. 

     

    ~Amal

    17 replies

    Show previous replies
    M
    manak339063188u01
    New Participant
    November 28, 2023

    Same issue on my Ipad.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      November 28, 2023

      Hi @manak339063188u01,

       

      Hope you are doing well. 

       

      The team is actively working on getting the fix live and this will be done in the upcoming updates.

       

      Meanwhile, would you mind letting us know the location of the files? Are they saved in the internal storage or cloud drive? 

       

      -Souvik

      A
      atlantas39645703
      Participating Frequently
      November 28, 2023

      We are also having this issue on mobile devices and ipads and we are saving them onto the Adobe Cloud

      M
      Muresanu31372223o6mm
      New Participant
      July 29, 2023

      The problem still persists after so many months. Can you please fix this issue as every time I'm making edits on files I get new files. Thanks!

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        August 9, 2023

        Hi @Muresanu31372223o6mm and other,

         

        We have reopened the bug, and the team is investigating a fix.

         

        I will update the thread once I hear back from the team.

         

        -Souvik

        B
        Brinda MD
        New Participant
        September 26, 2023

        The worst part of this situation is none of the comments made in the original PDF are being saved despite saving them multiple times immediately after making the comments. Once you close the main file, you see some 5-7 conflict files. When I reopen the main file, none of my comments are saved. And I do not know which of the conflict files has them saved. It's a colossal waste of time. I do not use any other PDF app. I read, edit, comment and save directly in the cloud. My account is a basic premium subscription. Kindly help ASAP as it has been many months since. 

          N
          Nadia27921249jxef
          New Participant
          May 17, 2023

          Still a huge issue with me too. I work on my iPad, iPhone, and computer. Always make sure to save after each edit and that it's fully uploaded to the cloud. Still, I get atleast 5+ conflict files pop up when I reopen on any of my devices, even the same device.

          T
          Todd340042228i9r
          New Participant
          December 2, 2023

          Same for me on iPhone and iPad. Can't believe they haven't fixed this yet. 

            O
            Office22835671velv
            New Participant
            May 10, 2023

            Same

            G
            Gary29599350hb6h
            New Participant
            April 26, 2023

            Also having this issue

              M
              Mary28333803kv93
              New Participant
              February 9, 2023

              I'm having the conflict file issue as well. My file, which is a journal, that I access daily and downloaded from a program I'm in, gets duplicated with conflict in name of file and ends up having the word conflict repeated as well in each file. I don't see that anyone has solved this problem yet. Please respond, someone with expertise..

                A
                Ai-Kim285664734yq3
                New Participant
                February 24, 2023

                Still an issue for me also when I'm reviewing a pdf on my iPad... I've ensured the same pdf file is not opened on any other devices. In one session, I can end up with up to 10 conflict files. 

                  S_S
                  Community Manager
                  S_SCommunity Manager
                  Community Manager
                  July 19, 2022

                  Hello Swati,

                   

                  I hope you are doing well. I am sorry for the trouble with Acrobat Reader Mobile.

                   

                  Can you let me know the location of the file you are trying to edit? Are the files being opened from any External source like any website or email attachments? If yes, then in such instances, Acrobat will need to create a copy of the document in order to save it on to your device so that you can edit the file. 

                  The next time when you need to access the document again, I suggest you use Acroabt Reader Mobile to open the recently created file again so that you can have all the changes reflecting on it.

                   

                  Let me know if this helps.

                   

                  Thanks,

                  Souvik.

                    A
                    Alison26031274tgbn
                    New Participant
                    September 9, 2022

                     

                    Hi,

                    I am having the same problem. I am using the app on an iPad. Previously if I flicked over to a different app to copy paste for example, I could flick back to the file I had open on the Adobe Acrobat Reader and not a problem. It was about six months ago after an update that this started happening. Feels like six months but possibly longer. Now when I try and flick between apps, I get more and more conflict files created. Other apps have no problems but for some reason Adobe Acrobat Reader now does.

                    Help please🧐

                    Thanx Heaps & Stay Safe☺️ 

                      G
                      Gianluca Giani
                      New Participant
                      February 8, 2023

                      You are not the only one experiencing this issue. Same kind of device, too.

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