Participant

Answered

Conflict files

Forum|Forum|3 years ago
July 18, 2022
17 replies
17524 views

Why are my acrobat reader files being saved as a separate conflict files following any edit?!

Correct answer Amal.

I've attached a video

Using Ipad Air 4th generation - iOS 18.6

Adobe Version 23.10.01

Hi there

Thanks for sharing the details. Please update the Acrobat app to the latest version 25.10.51 from the App Store and reboot the device once and see if that works.

~Amal

C

christamolez

Participant

Came here to say that in November 2025 this is still an issue -- looked through the comments to see that the issue has been "worked on" for 3 years but doesn't seem to have been fixed

Amal.

Community Manager

Hi there,

Hope you're doing well, and thanks for reaching out.

Could you please share a short video recording showing the steps you’re taking and how the issue appears on your end? This will help us understand the problem better.

Also, please let us know the version of your OS and the Acrobat Mobile app (you can find it under Profile icon > About Acrobat). If you haven’t already, try updating the app from the App Store (iOS) or Play Store (Android), then restart your device to see if that helps.

Let us know what you find.

~Amal

C

christamolez

Participant

I've attached a video

Using Ipad Air 4th generation - iOS 18.6

Adobe Version 23.10.01

ScreenRecording_11-20-2025_13-08-13_1-MP4.zip

A

amandastella

Participant

I'm having the exact same issue and I haven't seen a single solution in all the community discussions 😞

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing a small video recording of the steps you are taking and the issue as it occurs for more clarity?

Also what is the version of the OS and the Acrobat Mobile app you are using? Tap on the profile icon > about Acrobat. Also try updating the app from the App Store (iOS) or Play Store (Android) and reboot the device once and see if that works.

Let us know how it goes.

N

nour37980521xibj

Participant

lol.. 2024 & still the same issue

S_S

Community Manager

@Abdiel Santander @nour37980521xibj Hi guys,

Sorry for the experience!

I am curious to understand the steps you take. With the newer UI of Acrobat Reader Mobile, when you go to commenting mode, you need to switch back to the pointer to save the changes you made.

Can you clarify if this is what you are following and still experience the error?

-Souvik

A

Abdiel Santander

Participant

Hi Souvik,

Thanks for taking up in our case. Usually I open the file, work on it by adding notes or highlighting something, and then go back, and close the file/app. It could have happened that I didn't exit the editing mode and minimized/switched the app, but it's not the ordinary.

Thanks in advance

A

Abdiel Santander

Participant

I'm having the same issue every time I read cloud based files on my iPad and highlight something.

Would you mind adding a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile I am using is: 24.05.01 (20240620.164300)

2. The iOS version of my device: iPadOS 17.5.1 (21F90)

janinj52858630

Participant

This problem is still ongoing apparently. And still no solution. Please fix this Adobe. Occuring on iPad as well - all software is up to date at the time of this post.

S

Suvraraj364058963p4l

Participant

Is it so that the conflict file a corrupt file? Or I should ignore it

S_S

Community Manager

Hi @Suvraraj364058963p4l,

Hope you are doing well. Thanks for writing in!

We released a fix for the issue with the previous updates.

Do you still experience the same issue? If yes, would you mind sharing a screen recording of the issue for a better understanding and assistance?

Look forward to hearing from you.

-Souvik

S

Suvraraj364058963p4l

Participant

Sent from Gmail Mobile

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idrivesafety

Participant

I have fillable pdf files stored on cloud , up until last week they were working without any issues, now every time i add text into doc it saves file again as conflict file , with 15 staff using this system it is causing the business an issue?

What is the time line for a fix, Adobe?

S_S

Community Manager

Hi @idrivesafety @Paul249285408329 @Solmaz340909147zgz,

The fix should be live with the upcoming update.

I request your kind understanding and patience while the team works on the fix.

-Souvik

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idrivesafety

Participant

We purchased cloud storage just so we could synchronise the file use across our team , I will cancel the purchase until it’s fixed
Craig Waters
[PII removed by moderator]

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Paul249285408329

Participant

Hi. I am now having exactly the same issue. We need to regularly work between devices, 2 windows PCs, 1 iPad and 2 iPhones. The document cloud is something we rely on for this. But in the last week we have started to have this "(conflict)" issue when making changes to documents. And even "(conflict) (conflict)" - and that's just ridiculous now. I'm totally confused on which versions to use and it's all become a total mess. Help!