Conflict files

[swati25294315bevv]

Why are my acrobat reader files being saved as a separate conflict files following any edit?!

[Charlie33618672hdny]

Same prob. Don't know which file is most trustworthy..

c Yarwood

[Charlie33618672hdny]

Nor which to delete.

[janinj52858630]

This problem is still ongoing apparently. And still no solution. Please fix this Adobe. Occuring on iPad as well - all software is up to date at the time of this post.

[Abdiel Santander]

I'm having the same issue every time I read cloud based files on my iPad and highlight something.

Would you mind adding a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile I am using is: 24.05.01 (20240620.164300)

2. The iOS version of my device: iPadOS 17.5.1 (21F90)

[nour37980521xibj]

lol.. 2024 & still the same issue

[S. S]

@Abdiel Santander @nour37980521xibj Hi guys,

Sorry for the experience! 

I am curious to understand the steps you take. With the newer UI of Acrobat Reader Mobile, when you go to commenting mode, you need to switch back to the pointer to save the changes you made.

Can you clarify if this is what you are following and still experience the error?

-Souvik

[Abdiel Santander]

Hi Souvik, 

Thanks for taking up in our case. Usually I open the file, work on it by adding notes or highlighting something, and then go back, and close the file/app. It could have happened that I didn't exit the editing mode and minimized/switched the app, but it's not the ordinary. 

Thanks in advance

[S. S]

@Abdiel Santander Thanks for responding. 

Also, are these files saved on cloud storage? How do you generally open these files on Acrobat? Directly from the files tab or through any external app.

-Souvik

[Sarah28556600ixwd]

It's been over a year and still this issue?  I am considering getting a new pdf editor because i am unable to function at work due to this.  It's a hug problem.  What would be the resolution Adobe??

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing steps you are doing to open the PDF files? A small video recording of the steps you are taking and the issue occurring would bw very helpful for more clarity.

Also please check for any pending/missing updates from the App Store (iOS) or Play Store (Android) and reboot the device once and see if that helps.

~Amal

[amandastella]

I'm having the exact same issue and I haven't seen a single solution in all the community discussions 😞

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing a small video recording of the steps you are taking and the issue as it occurs for more clarity?

Also what is the version of the OS and the Acrobat Mobile app you are using? Tap on the profile icon > about Acrobat. Also try updating the app from the App Store (iOS) or Play Store (Android) and reboot the device once and see if that works.

Let us know how it goes.

[christamolez]

Came here to say that in November 2025 this is still an issue -- looked through the comments to see that the issue has been "worked on" for 3 years but doesn't seem to have been fixed

[Amal.]

Hi there,

Hope you're doing well, and thanks for reaching out.

Could you please share a short video recording showing the steps you’re taking and how the issue appears on your end? This will help us understand the problem better.

Also, please let us know the version of your OS and the Acrobat Mobile app (you can find it under Profile icon > About Acrobat). If you haven’t already, try updating the app from the App Store (iOS) or Play Store (Android), then restart your device to see if that helps.

Let us know what you find.

~Amal

[christamolez]

I've attached a video

Using Ipad Air 4th generation - iOS 18.6

Adobe Version 23.10.01

[Amal. · Accepted solution]

Hi there 

Thanks for sharing the details. Please update the Acrobat app to the latest version 25.10.51 from the App Store and reboot the device once and see if that works. 

~Amal

[christamolez]

Hi Amal,

I updated the app and reset my iPad and so far I have had no issues - thank you so much! I will come back if the problem appears again.

Christa