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Ever since the update in September 2018 I have been unable to save anything new to this app. I have used this App for over a year and Loved it. Now it’s complete crap. There is no way that EVERY pdf that I try to open and save from email is damaged or corrupt. Is there a fix for this? Or a way to go back to the old version?
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Hi amyp827,
Sorry for the problem that you have experienced.
Would you please help us investigate the cause of the problem by answering questions? We have not heard about the problem that results in file corruption for every single PDF document that is opened and saved from email.
Would you please take look at the following FAQ document to see if you can save PDF attachments properly?
How to avoid known PDF email attachment problems on iPad/iPhone
Please let us know what you find.
Thank you.
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I don’t see a pdf here to try. However, I have discovered that it’s my iPad, not the app. I tried the same document on my phone and it worked perfectly.
iPad iOS version 12.1
Mail app: Outlook
Acrobat Reader
Thank you
Amy
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Hi Amy,
Would you please check the version of Microsoft Outlook on your iPad and iPhone (both)? Is it the same Outlook version? Does your iPad have an older version of Outlook by any chance?