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defaultvkzxbjrcicxe
Participant
July 12, 2022
Answered

Could not open *.pdf due to an unknown error. Please try again later.

  • July 12, 2022
  • 2 replies
  • 4394 views

I have a division that is unable to open PDFs on a cloud drive, Google Drive, through Adobe Acrobat. I have uninstalled the apps below and reinstalled them, including restarting the iPad. Yesterday it worked fine and today all division iPads are unable to retrieve documents.

 

Google Drive: 4.2022.26200

Acrobat: v22.06.00 (20220614.115655)
iPadOS: 15.5

    This topic has been closed for replies.
    Correct answer S_S

    Hi, 

     

    Thank you for sharing the files with me. I tried opening the files you shared with me and a few on my end from Google Drive. It seemed to work fine on my end.

     

    Can you try unlinking Google Drive from Acrobat Reader-> Log out from Acrobat Reader Mobile> restart the device, log in back, and then connect Google Drive.

    [P.S. Remove the application from App Switcher too before restarting the device]

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    2 replies

    D
    defaultvkzxbjrcicxeAuthor
    Participant
    July 13, 2022

    Souvik

     

    Attached you will find a screenshot, the actual file of a specific errored file, and the blank fillable PDF template of the file that we have been using for this business process.  In addition, as of today, we are not able to see any folders or files when we go through Adobe Acrobat Reader and select Google Drive to retrieve the files. I also tried the business process on an older iPad (iOS12.5.3), with Adobe Acrobat Reader (20191203.085454), and Google Drive and get this error "Action Not Allowed - Your organization does not allow you to open this data here."

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    July 13, 2022

    Hi, 

     

    Thank you for sharing the files with me. I tried opening the files you shared with me and a few on my end from Google Drive. It seemed to work fine on my end.

     

    Can you try unlinking Google Drive from Acrobat Reader-> Log out from Acrobat Reader Mobile> restart the device, log in back, and then connect Google Drive.

    [P.S. Remove the application from App Switcher too before restarting the device]

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    D
    defaultvkzxbjrcicxeAuthor
    Participant
    July 14, 2022

    Applying and performing your tasks allowed us to reconnect to Google Drive. I believe Google may be rolling out security updates to its Drive infrastructure which require granual security consent. Since this account has been working this process for four years, a simple disconnect and reconnect required the advanced consent.

    The OAuth Consent Screen required me to select explicit rights on two out of the three items, instead of the generic screen of past years.

     

     

    Many thanks for your help.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 13, 2022

    Hello,

     

    I hope you are doing well. I am sorry for the trouble.

     

    Thank you for providing the details. Can you please share a screenshot of the error you get?

     

    Also, a sample file would be great for us to investigate further to provide you with a better resolution.

     

    Thanks,

    Souvik.

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