Document cloud files disappeared from all my devices

[Mailed Ponce]

My document cloud files disappeared form all my devices, iPad, iPhone and PC. I've restarted all and still nothing. Are there any problem with your servers?

thanks. 

[Title renamed by the moderator]

[Meenakshi Negi]

Hi there,

Sorry for the trouble caused.

There was an issue going on with the Document Cloud which has been fixed now.

Could you please check and confirm if you can view your files now?

Open this link https://documentcloud.adobe.com/ and sign in with your Adobe ID.

Let us know how it goes.

Regards,

Meenakshi

[Dominik28188785hus6]

Hello, I have the same problem. I am registered as a student with a Cloud Volume of 3 GB.   I used Adobe Cloud to save my literature etc. but it all disappeared. 

[S. S]

Hi @Dominik28188785hus6,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind logging into: https://assets.adobe.com/cloud-documents using the same email that you used and check if the files are available there? 

Let us know how it goes so we can investigate further.

-Souvik

[Dominik28188785hus6]

Hello, thanks for the question.
Unfortunately not. There are files, but not the ones I had saved in the Adobe Readers' cloud.

[S. S]

Hi @Dominik28188785hus6,

The link that I shared above, is specifically for files that are saved through Acrobat Reader. If you have uploaded any files using Reader, they should be available there.

Also, I suggest checking with any alternate email address that you might have used to login to Adobe.

-Souvik

[S. S]

@Dominik28188785hus6 Sorry for the delay in getting back to you.

Just checking in to see if the issue is resolved.

-Souvik