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Ben33745777k9hk
New Participant
November 20, 2023
Question

Documents are “Read Only” and they are not supposed to be.

  • November 20, 2023
  • 1 reply
  • 297 views

I am on my IPad and I have the up to date version of the app. When I open documents and attempt to modify them I receive a read only message. The documents originally are not read only. I cannot find a way to disable the read only. I have tried saving a new copy also, still cannot be edited. 

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 29, 2023

    Hi @Ben33745777k9hk,

     

    Hope you are doing well. Thank you for writing in!

     

    From the description, you are trying to edit a file which has certain restrictions on the files.

    By restriction, it can include but not limited to, copying content, extraction of data, printing. These documents have different behavior when it comes to the desktop version as compared to the mobile version.

     

    Still, we would like to know more about the workflow you are following. Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Acrobat you are using (go to Profile-> About Acrobat);

    2. The iPad OS version of your device;

    3. A screen recording of the entire workflow till the point you see the error;

    4. A sample PDF file where you see the error.

     

    Look forward to hearing from you.

     

    -Souvik

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