'Draw' doesn't appear when I open it in File on my tablet

[ye_teik_6071]

What could be the problem? It also doesn't appear when I export the file image file.

Thanks.

[creative explorer]

@ye_teik_6071 the Draw tool only works on PDF files. If you exported a PDF as an image, it becomes non-editable in Reader. Even if you're opening an image file (JPG, PNG, etc.), the tool won't appear.  

[Amal.]

Hi there 

Hope you are doing well, and sorry for the trouble.

++ Adding to the discussion

Would you mind sharing the version of the Acrobat Mobile application, the make and model, and the OS version of your tablet device?

Is this only occurring on the tablet device or on other mobile devices as well? Please try with the other mobile devices and check. 

Additionally, share a brief video recording of the steps you are taking and the issue as it occurs for more clarity.

~Amal

[ye_teik_6071]

Hi!

I'm using Redmi Pad 2 4G. OS version is 2.0.203.0.VOWMIXM. 

Currently I do not have any other device. But when I export the file as image file and view it on my Xiaomi phone, it's the same - the drawn items did not appear.

Thanks 

[Amal.]

Hi there 

Please share the small video recording of the steps you are taking and the issue as it occurs and the sample PDF file so we can check this at our end. 

~Amal

[ye_teik_6071]

Those circles don't appear when I open the PDF file in my file manager.

[ye_teik_6071]

Correction: when export as image file.

[Amal. · Accepted solution]

Hi there, 

This is the design behavior of the application. You may share your feature request with the development team here https://adobe.ly/4olJFnT for their consideration and future implementation.

~Amal

[ye_teik_6071]

Sorry for any confusion, I actually meant what I have drawn. I actually drew circles to highlight words, but the circle didn't appear.

[Amal.]

Hi there 

Is this as issue with a particular PDF file or with all the PDFs? Try with a different PDF file and check. Also, try updating the app to the latest version available on the App/Play Store and reboot the device once and check.

~Amal

[ye_teik_6071]

All PDF files...