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Bcmalorax
Participating Frequently
January 11, 2024
Question

Drawing box size default problem with new update

  • January 11, 2024
  • 2 replies
  • 5083 views

I use acrobat on iPad to fill out estimate forms for our company along with two other people. Today after updating to 23.12.00 version whenever I use the pencil to not locations the drawing box will extent to the edge of the page. Before it would only go to the extent of the drawing. My two coworkers have older versions and theirs still work like normal. The problem with the giant drawing box is it will not allow typing into text boxes. First photo is a co workers iPad and they way it normally works. The second is mine (Jeremy)

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    2 replies

    D
    Adobe Employee
    derek lau @ adobe.com
    Adobe Employee
    January 16, 2024

    hi Bcmalorax,
    Thanks for reporting this issue to us. We will be investigating it.

    Thank you for your patience.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 29, 2024

    @Bcmalorax @Gregg34775432w3l2 

     

    The fix has been released with the new update dated 25th.

     

    Please update the app to the latest version and let us know if it works better.

     

    -Souvik

    B
    BcmaloraxAuthor
    Participating Frequently
    January 29, 2024

    Just tried it with the new update. So far it is working great! Thank you so much! 

      G
      Gregg34775432w3l2
      Participating Frequently
      January 13, 2024

      I am having exactly the same issue  - I use a PDF template to write music charts.

      if I draw with one continuous line then it is ok, but if I use more than two lines then I get theirs same fault.

      hopefully it will be resolved soon

       

      G
      Gregg34775432w3l2
      Participating Frequently
      January 13, 2024

      Should say if I draw more than one line I get the error

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      January 17, 2024
      Sure - here are two sample PDFs - one new one just showing a few drawings,
      and one which was previously ok and I'm trying to edit, but can't
      effectively do that.

      I'm using iPad OS version 17.2

      I do a template, then write with a stylus the music notes etc.... this was
      working great until the recent Adobe Acrobat new version...

      You will see some "drawings" on the enclosed PDF - a single drawn line
      works fine still, the "box" covering that "drawing" is the right size.
      However, any drawing with two or more lines creates a "box" that extends to
      the bottom and to the left-handside of the PDF page. This makes it unusable
      to edit and develop as you can't click on the box you want because it may
      be covered by other boxes! Also, you can't move the box, eg lower or
      further left because it already extends to that limit.

      Hope that makes sense - please let me know if you need to see a demo or
      need more information.

      Many thanks
      Gregg Collingham

      @Gregg34775432w3l2,

       

      Would you mind logging in to the community to attach the files? I am not able to see the attachments.

       

      Thanks,

      Souvik

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