Drawn signature on IPAD didn’t save online so now doesn’t show on desktop.

[tracey_9792]

Drawn signature on IPad doesn't show on desktop which is where I need it.  I don't get the option to save online if I add a signature again on my IPad.  Please help!

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out.

When you draw a signature on your iPad, it's usually saved locally on that device unless you choose to save it online. To have it sync across your devices (like your desktop), you’ll need to make sure of the following:

1. Same Adobe ID: Make sure you’re signed in with the same Adobe account on both your iPad and your desktop.

2. Save Signature Online: When adding a new signature on your iPad, you should see a “Save Online” option. If it’s missing:

Ensure you’re connected to the internet.

3. Update the Adobe Acrobat Reader app to the latest version from the App Store and try signing out and back in to your Adobe account on the iPad.

4. Recreate the Signature (if needed):

• Go to Fill & Sign on your iPad.
• Tap the pen icon, choose “+” to add a new signature, and ensure you toggle on “Save Online” before confirming.
• Once saved, give it a few minutes, then open Acrobat on your desktop and check under Fill & Sign > Sign Yourself — your signature should appear there.
  
  

If it still doesn't sync, try restarting both devices and ensure that your Acrobat apps on both platforms are updated.

Let us know how it goes.

~Amal

[tracey_9792]

None of this worked. I do notice on my computer where it says fill and sign yourself, where the signature should appear, it's buffering. I've left this on all day and it still is buffering.
Thanks for any help you can give.
Tracey Buettner

[Amal.]

Hi there 

We are sorry for the trouble you are experiencing. For more clarity, could you share a small video recording of the steps you are taking and the issue as it occurs? 

Also, ensure that both the App on your iPad and desktop are updated to the latest version. 

- Mobile device: update the app to the latest version available on App Store and reboot the device once. 

- Desktop device: Go to Help > check for updates and reboot the device.

Let us know how it goes. 

~Amal

[tracey_9792]

This still did not work.  I'm going to try the process again today.  I'll take a video to share if it still doesn't work.

Tracey

[tracey_9792]

I updated the app on my ipad and the app on my computer, restarted both.

I've attached a video of my signing on my ipad and another of me opening the app on my computer, you'll see there's no signature saved. I waited several minutes before opening the app on my computer to see if the signature was there.

This worked fine before when I had three accounts for my office. I switched to having one account where I can have multiple users (which was more expensive, btw) and this happens. I need this fixed.

Thanks,

Tracey L. Buettner, Attorney

[P.I Removed by moderator]

[Amal.]

Hi there 

Hope you are doing well and sorry to hear that the issue still exists. 

I am unable to find any attached video, could you please try again to share the video so we can try to replicate the steps at our end for further investigation.

~Amal

[tracey_9792]

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Tracey L. Buettner, Attorney

[Personal info removed by Adobe Moderator]

[Amal.]

Hi Tracey

We are still unable to access the videos, please try to upload the videos to any cloud storage, generate a sharable link and share that link with us. 

Thanks
Amal

[tracey_9792]

Ok, I thought I sent you Dropbox links. I’ll try again.
Sent from my iPad

[tracey_9792]

https://www.dropbox.com/scl/fo/u7u86gnjbzu6s9ndpsxno/AKFi8dnHmu62vMcDP5SLfMM?rlkey=camdjnwy7tkvyn7p6...

Hopefully this works!
Thanks,
Tracey

[Amal.]

Hi Tracey,

Hope you’re doing well, and thanks a lot for sharing the videos.

Could you also let me know the version of your iPad iOS and the Acrobat mobile app you’re using?
To check the Acrobat app version, just tap your profile icon > About Acrobat. This will help us narrow down the issue and work on a fix.

~Amal

[tracey_9792]

It's an iPad Pro (12.9 inch) 4th generation, iPad OS Version 18.6.

Acrobat App version 25.08.03 (20250819.122938)

Thanks so much!
Tracey

[Amal.]

Hi there 

Thanks for sharing the details. I have logged a ticket with the development team to further check this issue. 

We will keep you posted as soon as we get more information to share. 

Thanks for your understanding and cooperation so far.

~Amal

[tracey_9792]

I have not heard anything for a while. Any progress?


Tracey L. Buettner, Attorney

Buettner Law, L.L.C.
[P.I removed by moderator]

[Amal.]

Hi there 

We haven't heard anything from the engineering yet as the issue is still under investigation. 

We will share the update as soon as we get more information. 

~Amal