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Oshrat34476794byih
New Participant
December 27, 2023
Answered

Error: this document could not be printed

  • December 27, 2023
  • 1 reply
  • 3962 views

Hi,

I normally print from my phone (android), and today I tried printing many different pdf files, and got the same error (in subject).

I reinstalled the app, and restarted my printer.

Btw, files that are not pdf are printing normally.

What can be the issue/fix?

If it matters my phone had run a system update to One IU 6.0.

Thank you.

 

    This topic has been closed for replies.
    Correct answer S_S

    @Oshrat34476794byih Thanks for your continued support in the investigation. 

     

    I will keep you updated with every change the team is working on.

     

    -Souvik


    @Oshrat34476794byih Would you mind letting us know if you experience the issue with the latest version as well or is it fixed?

     

    -Souvik

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 29, 2023

    Hi @Oshrat34476794byih,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind letting us know a few details for further investigation:

    1. Do you use Acrobat to print the PDF files?

    2. The app version of Acrobat you use (go to Profile-> About Acrobat);

    3. A sample file where you experience the issue to reproduce in-house;

    4. A screen shot of the error you see.

     

    Look forward to hearing from you.

     

    -Souvik

    O
    Oshrat34476794byihAuthor
    New Participant
    January 4, 2024

    Hi Souvik,

    Thank you for your reply, and sorry about the dalay.

    1. Yes I use Adobe Acrobat app.

    2. Please see attached.

    3. Please see attached.

    4. Please see attached.

     

    Thank you very much again, hoping to solve this (it happened suddenly).

     

    Oshrat

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 4, 2024

    @Oshrat34476794byih Thank you for sharing the file.

     

    I have created a ticket and forwarded it to the dev team to investigate further.

     

    I will update the thread once I hear back.

     

    -Souvik

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