Error: this document could not be printed

[Oshrat34476794byih]

Hi,

I normally print from my phone (android), and today I tried printing many different pdf files, and got the same error (in subject).

I reinstalled the app, and restarted my printer.

Btw, files that are not pdf are printing normally.

What can be the issue/fix?

If it matters my phone had run a system update to One IU 6.0.

Thank you.

[S. S]

Hi @Oshrat34476794byih,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind letting us know a few details for further investigation:

1. Do you use Acrobat to print the PDF files?

2. The app version of Acrobat you use (go to Profile-> About Acrobat);

3. A sample file where you experience the issue to reproduce in-house;

4. A screen shot of the error you see.

Look forward to hearing from you.

-Souvik

[Oshrat34476794byih]

Hi Souvik,

Thank you for your reply, and sorry about the dalay.

1. Yes I use Adobe Acrobat app.

2. Please see attached.

3. Please see attached.

4. Please see attached.

Thank you very much again, hoping to solve this (it happened suddenly).

Oshrat

[S. S]

@Oshrat34476794byih Thank you for sharing the file.

I have created a ticket and forwarded it to the dev team to investigate further.

I will update the thread once I hear back.

-Souvik

[S. S]

@Oshrat34476794byih Would you mind trying the workflow again with the latest version and letting us know if it works for you now?

-Souvik

[Oshrat34476794byih]

Hi,

Thank you for getting back to me.

Still no fix for the problem, even with the latest update.

I see in the app reviews section that many people experience this problem.

Hopefully there will be a fix soon. Please contact me again if you know
something new.

Thank you very much

[S. S]

Thanks @Oshrat34476794byih 

I have updated the team with the info shared.

I will share an update again once I hear back.

Thanks,

Souvik

[S. S]

@Oshrat34476794byih,

Our team tried the print workflow, and it is working fine. Would you mind letting us know which printer you use to print the file?

Also, are you using a Cannon Printer to print the file? If so, have you tried using the Canon Print Service app to print the file?

Look forward to hearing from you.

-Souvik

[Oshrat34476794byih]

Hi,

I have good news!

Via the "regular" printing path, meaning - three dots -> print, I still get
the same error "this file could not be printed".

BUT via the path share file (three triangular circles next to three dots),
where I can share the documents link or invite people, I click the option
send a copy, and there I choose "printer"/"printing", and it goes to my
printing options. Finally.

I am sure I have tried this many times before and it didn't work, so I'm
guessing thank you for the fix!

By the way, my printer is HP OfficeJet Pro 8020.

I would still very much like to see the fix for the "regular" option I
mentioned above.

Hope you keep me updated.
And thank you for everything.

Oshrat

[S. S]

@Oshrat34476794byih Thanks for your continued support in the investigation. 

I will keep you updated with every change the team is working on.

-Souvik

[S. S · Accepted solution]

@Oshrat34476794byih Would you mind letting us know if you experience the issue with the latest version as well or is it fixed?

-Souvik

[Oshrat34476794byih]

Hi Souvik,

Actually I'm printing normally now, and I didn't even notice! Force of a
habbit.

My app is updated to the latest version, so I'm guessing the issue is fixed!

Thank you very much :)))

Oshrat

[S. S]

@Oshrat34476794byih, Thank you so much for your continued support and responses to keeping us updated with the situation.

-Souvik