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tobys35584265
tobys35584265
Participating Frequently
December 29, 2022
Question

Extra duplicate files instead of saving edits

  • December 29, 2022
  • 1 reply
  • 6972 views

Hi, 

I'm having a problem with my acrobat app on my iPhone. Every time I edit a file, it saves the changes in multiple duplicate files labeled "conflict", "conflict (1)", and so on. So my original file won't be updated and I end up with dozens of similar files.

This is the second time I'm asking for help. I previously deleted and reinstalled the app and it helped for a while but now the problem has started again. I tried deleting and reinstalling but this time it hasn't solved the issue.

I'd appreciate assistance as soon as possible.

thank you!

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 30, 2022

    Hi @tobys35584265,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Do you experience the issue with a particular file or with all the PDFs you are working with? If with a single file, would you mind sharing the file with us? 

     

    Also, is the file saved on cloud storage? If yes, would you mind saving the file on your internal storage and then trying again?

     

    If none of the above works, please share the below information with us for further investigation:

    1. The iOS version you are using;

    2. The application version you are using;

    3. A screen recording of the workflow you are using.

     

    Look forward to hearing from you.

     

    -Souvik.

    tobys35584265
    tobys35584265Author
    Participating Frequently
    December 30, 2022

    Thank you for responding. 
    a few notes: I'm only working with one file right now but if I recall correctly, I had the same issue with another one. The file is on the cloud and I need it there because I'm transition back and forth between my iPhone and laptop (pc).  
    I'm using the following version of iOS: iOS 16.1.1 (20B101) and the latest update of acrobat 22.11.01 (20221209.171126).

    I'm attaching a link to the document and a screen recording of my workflow. A note: I deleted a couple of copies already. 
    thanks for your help!

    https://acrobat.adobe.com/link/review?uri=urn:aaid:scds:US:a68b4d34-805f-47f1-9cdc-e528aa7a975d

    tobysmall
    tobysmall
    Participant
    March 26, 2023

    @tobys35584265,

     

    Can you let us know how you are opening the file? 

     

    Are you using the "Import to Acrobat" or "Open in Acrobat" option in the Share list option?

     

    A screen recording of the workflow would greatly help investigate the issue further.

     

    Also, please let me know if the email address registered in the community is the source of communication so I can reach out to you in case we need any further information.

     

    -Souvik.


    Hi Souvik,

    The problem has been getting much worse. I'm working with multiple files that keep duplicating themselves each time I edit the file. This happens both with files saved on Adobe cloud and Google Drive. I'm feeling very frustrated. I'd appreciate help to solve this problem once and for all. 
    In regards to the questions:

    I'm not sure what you're referring to with the share list options. On my phone, I just go to the "recent" tab and open my file from there. 
    the email address of this account is a good place to reach me. 
    I will attach a video of my workflow. I recently deleted a bunch of duplicate files so right now there's only one "recovered" file. I'll attach a screenshot I took of a series of duplicates.

    Thank you for your help!

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