File name changes when shared via Whatsapp

[zachary29062879626m]

Help me fix this issue:

Whenever I share a pdf document via whatsapp, the file name automatically changes from, for example, Zachary.pdf to DOC-20230323-WA001 on the receiving end. Same case when I receive a named document. The issue appeared recently after app update.

[S. S · Accepted solution]

Hi @zachary29062879626m,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I tried reproducing the issue on my end, but it worked fine.

This looks like a renaming done at WhatsApp's end rather than Adobe's; otherwise, it would have been the same across all platforms. 

Have you checked the file name when you sent the file and then went to the recipient's chat window? Does the name change at your end, too, or just the receiver's? 

If just on the receiver's end, it is the Application itself, not Adobe.

Hope this clarifies your question.

-Souvik

[S. S]

@Md Yusuf320201622gdl clearing cache does not remove images and videos. 

It just clears any additional temp files that aren't required by the app but occupies storage on your device.

-Souvik

[steve36507068hzfu]

How we can share long files on whatsapp?

[S. S]

Hi @steve36507068hzfu,

Hope you are doing well. Thanks for writing in!

As mentioned above, you can use the document option in WhatsApp to attach the files instead of directly sharing the file through Acrobat Reader Mobile.

This should eliminate any sort of renaming of the file or errors when trying to share.

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Ansar38955036aoow]

Here are some steps that might help:

1. Rename the original PDF file to a simple name, such as "Zachary," without any special characters or spaces.
2. Try sharing the renamed PDF file again via WhatsApp and see if the issue persists.
3. If the issue continues, clear the WhatsApp cache and data by going to Settings > Apps > WhatsApp > Storage > Clear cache and Clear data.
4. If clearing the cache and data doesn't work, try uninstalling and reinstalling WhatsApp.
5. If the problem persists after trying these steps, contact WhatsApp support for further assistance.

[khanstate]

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