Galaxy smartphone users have been facing an issue where they are unable to send files from Adobe Acrobat Reader Mobile via WhatsApp in the Dual Messenger mode. Moreover, users are unable to open files received via WhatsApp. This problem is present on WhatsApp version 22.214.171.124 (or later).
Error: “you cannot access this file check the internet connection or reduce the name of the file.”
Note: Samsung has announced via its forum that it will fix this issue with a software update in the future.
Samsung recommends sending files by opening the Gallery or My Files app, selecting the files, and sharing them via WhatsApp’s second instance. To open files received on WhatsApp, Samsung recommends sending/forward them to your first WhatsApp account and opening them from there.
Did you find it helpful? If yes, share your experience with us. Join the conversationherewe are listening!