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Getting the run around

New Here ,
May 28, 2022 May 28, 2022

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Adobe has been charging my bank account $29.99 a month for services that I have not been receiving since February. I have contacted both Apple and Adobe customer service but neither one claims to have an active subscription on record. In addition, neither will take responsibility for the continuing charges which are automatically deducted from my account every month. So, not only have they essentially stolen $120.00 from me, but I have no way to cancel the automatic payments from my account, likely resulting in continued charges for a subscription that no one can locate. I am beside myself with frustration and anger with absolutely no support from either company.

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Cancel subscription

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Hello Winter,

 

I hope you are doing well. I am sorry for your experience with the Subscription and charges.

 

The e-mail address registered here on the community has a subscription for Acrobat Premium that stands canceled as of 26/02/2022. Are you still being charged?

 

If yes, please share with us the charge details over private messages so that we can get it checked internally.

 

In the meanwhile, you can try the link to get more information about cancelation: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Thanks,

Souvik.

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Hello Winter,

 

I hope you are doing well. I am sorry for your experience with the Subscription and charges.

 

The e-mail address registered here on the community has a subscription for Acrobat Premium that stands canceled as of 26/02/2022. Are you still being charged?

 

If yes, please share with us the charge details over private messages so that we can get it checked internally.

 

In the meanwhile, you can try the link to get more information about cancelation: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Thanks,

Souvik.

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New Here ,
Jun 12, 2022 Jun 12, 2022

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I am still being charged monthly. Please give me the private address to send you proof of charges/auto payment documentation from  my bank receipts for the past 4-5 months.

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hello Winter,

 

Would you mind sharing the details over private messages? To reply to my message, click on my profile name-> on the next page, and click on the blue button that says send a message.

 

Thanks,

Souvik.

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