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Leah Naomi0D44
New Participant
October 27, 2021
Answered

Grant full access to storage?

  • October 27, 2021
  • 3 replies
  • 5307 views

I just experienced a new notification. I. Order to view an excel file I downloaded from. The internet, I will have to grant Microsoft office AND Adobe full permission to control my storage. It said specifically that means it will be able to access, modify, delete EVERYTHING I have.

This is clearly not right. Nor is it something Ive ever seen before. Why would, first Microsofy and then Adobe give me the same notification, warning me of imminent danger?

Update: I tried opening a different download. A pdf. Same issue.

Thus concerns me because I have been trying to find anything in my phone that occurred on August 23rd. It's the day I set up this phone and used it.

Yet every file I have starts on August 24th.

What's going on?

 

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Leah Naomi0D44,

     

    Hope you are doing well. Thanks for writing in!

     

    Acrobat Requires full access to your storage in order to view the PDFs you have stored in your internal storage. The same permissions also allow the application to save any edits you make on the files.

    Your device's files app, by default, does not allow permissions for file access unless allowed separately. 

     

    We do not store any information from your device to our databases. More info here: Adobe Privacy Center

     

    Hope this helps.


    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    3 replies

    L
    Leah Naomi0D44Author
    New Participant
    March 28, 2024

    In case anyone wondered what happened here... T-Mobile allowed its customers to be victims of a major hack. I was one of the directly affected. Nothing has been the same for me since then.

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    April 1, 2024

    Hi @Leah Naomi0D44,

     

    Hope you are doing well. Thanks for writing in!

     

    Acrobat Requires full access to your storage in order to view the PDFs you have stored in your internal storage. The same permissions also allow the application to save any edits you make on the files.

    Your device's files app, by default, does not allow permissions for file access unless allowed separately. 

     

    We do not store any information from your device to our databases. More info here: Adobe Privacy Center

     

    Hope this helps.


    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

      L
      Leah Naomi0D44Author
      New Participant
      April 24, 2024

      This question is very old.

      Ria Tagra
      Ria Tagra
      Inspiring
      October 29, 2021

      Hi @Leah Naomi0D44 

       

      File access permission is needed by Acrobat app to read, display, and save changes to the file that you open in the app from SD card or phone internal storage. You can manage this permission anytime via Settings apps on your phone. .https://www.adobe.com/devnet-docs/acrobat/android/en/settings.html#general-device-permissions

       

      On Android 11 and above, you'll see the following screen.  Here you can tap on "Go to Settings" to open the Android Settings app and provide the required access.

       

      If you have any further queries please feel free to reach out to us. 

       

      Regards

      Ria

        A
        anas2205054398l2
        New Participant
        December 2, 2021

        Ria, you didn't answer the concern over allowing adobe full access to storage on the phone.  Can you please explain, do I need to find alternative to Adobe to avoid this issue?

          Ria Tagra
          Ria Tagra
          Inspiring
          December 7, 2021

          "ALL FILES ACCESS" warning sounds unnecessarily intrusive just for the privilege of opening a Adobe file. 


          Hi All, 

           

          The only reason behind asking for file access permission is to read, display, and save changes to the file that you open in the app from SD card or phone internal storage. Your privacy is still safe with all Adobe products. You can maintain your trust on us for the same.

           

          Regards

          Ria

           

           

          Ria Tagra
          Ria Tagra
          Inspiring
          October 27, 2021

          Hi @Leah Naomi0D44 

           

          We will check that for you. Could you please share the screenshot of notification with us?

           

          Regards

          Ria

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