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[Edward28012129f2xv]

Hey Everyone 

Im sitting with a issue which I believe is a syncing problem between Google Drive and the app.
The issue is that I can access my pdf files through ARM (acrobat reader mobile), and I can save them after I sigend them, however when I try and make a copy of this PDF to another folder in Google drive through ARM the save button is greyed out. 

I have switched between my Mobile ISP and office connection and still have the same issue 

Any idea what the issue could be ? 

[S. S]

Hi @Edward28012129f2xv,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind trying the given steps:

1. Sign out of Google Drive from Acrobat Reader Mobile;

2. Sign out completely from Acrobat;

3. Sign out from Google Drive application if you have it installed;

4. Restart your device;

5. Check for any possible updates for both Acrobat Reader Mobile and Google Drive on the play store;

6. Sign in to Acrobat Reader Mobile and connect your Google Drive account.

Let us know if this works.

-Souvik.

[Edward28012129f2xv]

Hi Souvik
The user is currently unavailibe but will give it a shot when he is back in the office 
Thanks 🙂 

[S. S]

Hi @Edward28012129f2xv,

Sure. Let us know how it goes.

-Souvik.