I need to print a filled document from Accrobat using my Android phone and Brothers printer without posting to the Cloud which requires the use of IPrint&Scan but when i "Send a Copy" to the app for printing, what is loaded to the printer is the blank form without my filled data. How can I print the completed filled form?

K

KAREN33375680kh9s

Known Participant

Question

Help printing using Brothers IPrint&Scan

Forum|Forum|1 year ago
October 7, 2024
2 replies
2498 views

I need to print a filled document from Accrobat using my Android phone and Brothers printer without posting to the Cloud which requires the use of IPrint&Scan but when i "Send a Copy" to the app for printing, what is loaded to the printer is the blank form without my filled data. How can I print the completed filled form?

K

KAREN33375680kh9sAuthor

Known Participant

When I use Adobe Accrobat yo fill a downloaded file, when I send a copy to my Brothers HL-L 2380DL printer, the form shown in print preview and the printed copy are devoid of any filled data. This printer requires use of IPrint&Scan to print from mobile phone. Tapping Print in Adobe does not initiate the printer.

jane-e

Community Expert

@KAREN33375680kh9s

I found this post in an unrelated thread in Using the Community from three years ago and have merged it with your previous thread in Acrobat Reader Mobile.

Jane

Amal.

Community Manager

Hi there,

If possible, could you try checking if the issue happens on another device running Android 11? Also, please check if there are any pending updates for your printer driver or firmware—updating these might help.

If the issue still occurs, please share a short video showing the steps you're taking and the problem as it occurs? For better understanding the issue and investigate further.

~Amal

S_S

Community Manager

Hi @KAREN33375680kh9s,

Hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

To test, if you save a copy of the file after filling the form, do you still see a blank form or is the file filled with data?

Also, to investigate further, would you mind sharing a few pieces of information:

1. The app version of Acrobat you use (go to Home-> Profile-> About Acrobat);

2. The Android version of your device;

3. The model of the Brother Printer you are using;

4. A screen recording video of the entire event for a better understanding and assistance.

Look forward to hearing from you.

-Souvik

K

KAREN33375680kh9sAuthor

Known Participant

Accrobat 24.10.1.36179

Android

Brothers HL-L2380DW

I am not suffiently tech savvy to know how to create this.

Amal.

Community Manager

Hi there

Thank you for sharing the details.

Have you tried saving the copy of the form after filling it and then try to print this saved copy of the form, as suggested in the previous response.

Also, to know more about capturing a video recording on mobile device, please check the help articles listed below, based on your OS
- https://adobe.ly/3UCAe78
- https://adobe.ly/3CgIy6k

Regards

Amal

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