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lagouyn
Participating Frequently
February 2, 2025
Question

Highlighted text — color picker no longer offers a palette of colors

  • February 2, 2025
  • 1 reply
  • 804 views

Using Acrobat Reader for iPad -- version 25.01.00

 

Arrow tool selected

Drag to select some text

Choose "Highlight" from the popup

Click the circular color picker

 

Result: the color picker no longer shows a palette of colors.

Instead, it show an opacity slider for the current color.

 

What changed?

I rely on the ability to pick among different colors to convey different things in highlighted text.

 

-lagouyn

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 12, 2025

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    I have tried to reproduce the issue at my end and the app is working as expected. As you have the latest version of the app installed, please try to log out of the app, reboot the device and re-login with the same Adobe ID and check if that works.

     

    Also, what happens when you tap on the currently selected color in the color picker and see if you get the full-color palette as before to select the new color.

     

    Additional information: For future reference and self-help please check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

    Let us know how it goes.

     

     



    L
    lagouynAuthor
    Participating Frequently
    February 19, 2025

    Hi Amal,

    I tried signing out and then back in. The issue persists.

    My device is a 4th gen 12.9" iPad Pro.

    OS version is 18.3.1

    If it would help, I could record and send you a video of the issue.

    Note: this does not occur on my iPhone.

    Note: while the problematic color popup is visible, if I rotate the device, the color pop up resizes and either: shows the expected color, or show a vacant area except for a highlighted black square.

     

    Also, I'm an Adobe employee, so if connecting at work would help resolve this, please let me know.

     

    Thanks.

    Allan Y.

     

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      April 24, 2025

      This is happening to me as well. Did you find a fix?

       

      If I rotate the device after selecting a highlighted section, the colour options show. It seems insane that I should have to be constantly rotating my device just to change colours...

       

      It's not a cheap suite of apps, very frustrating to have such simple functions inaccessible.


      Hi there

       

      Thanks for reaching out. This issue has already been reported to our engineering team and is currently being worked on. While we don’t have a fixed timeline just yet, we’ll be sure to keep you updated as soon as we have any news to share.

      Thanks for your patience and understanding.

       

       

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