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Correct answer MobileDeveloperCK

Hi, I tried installing from the App Store several more times but I still got the same popup saying it needed IOS 7 or later.  I even turned off then on the IPod ( too much Windows reboot training) but no better results.

I even connected the IPod to iTunes on my PC.  From PC iTunes downloaded Adobe Reader then it tried to put Adobe Reader on the IPod.  The icon on the IPod said 'installing' but never fully installed.  I kind of expected this since the version on iTunes PC is 11.6.3 and is under an IPad


jojohume,

Have you ever successfully installed an older version (not the latest version) of Adobe Reader for iOS on the iPod Touch using your Apple ID before?  If you have never installed Adobe Reader using the particular Apple ID, it may explain why you keep getting the dialog with the OK button (i.e. no Download button).

Here's what you can do for an experiment.  (I am not sure if this would work.  But it's worth a try.)

  1. On your iPod Touch, check the Apple ID that you use for the App Store (Settings > iTunes & App Store).
  2. On your Windows or Mac computer, open iTunes.
  3. Sign in iTunes using the same Apple ID that you use for your iPod Touch.
  4. Find Adobe Reader and download it to your computer.  Do not try to install it on your iPod Touch because the latest version is not compatible with your iPod Touch anyway.  Now, Adobe Reader is associated with your Apple ID.  This is the important step to be able to download an older, compatible version on your iPod Touch later.
  5. Switch back to your iPod Touch and repeat the steps described in my reply #1.

It sounds like you have already tried iTunes on your computer.  Please switch back to your iPod Touch and try installing Adobe Reader using the same Apple ID again.

Hope this works.

Here is the Apple documentation that I've found.

Install the latest compatible version of an app on an earlier version of iOS or OS X - Apple Support

If a compatible version isn't available, you can try contacting the app developer. Look for contact information on the app's product page in the App Store or Mac App Store.

The documentation itself is not very helpful.  But I can confirm that we offer Adobe Reader for iOS version 11.0.1 that is compatible with iOS 5 in the App Store.

You may also want to post your question to Apple Support Communities.

Welcome | Apple Support Communities

2 replies

snowball0407
snowball0407
Participant
September 5, 2015

Well, I can't believe it, but this just worked for my son's 1st gen IPad.  Thanks so much

M
Community Manager
MobileDeveloperCKCommunity Manager
Community Manager
November 8, 2014

The latest version of Adobe Reader for iOS is compatible with iOS 7 or above.  However, the App Store can detect your iOS version and offer the latest compatible version (11.0.1) of Adobe Reader.

  1. Go to the App Store on your iPad/iPhone/iPod.  (Do not use iTunes on your computer to download Adobe Reader for iOS.)
  2. Find Adobe Reader in the App Store.
  3. Tap Install.
  4. Tap Download in the dialog below.

Please try installing again if you do not see the dialog for the first time.

jojohume
jojohumeAuthor
Participant
November 8, 2014

Thanks for your response,

I followed instructions 1, 2 and 3 above.  I got a different popup message that didn't give me an option to load a prior version.  I'm not sure what to do now.

M
Community Manager
MobileDeveloperCKCommunity ManagerCorrect answer
Community Manager
November 11, 2014

Hi, I tried installing from the App Store several more times but I still got the same popup saying it needed IOS 7 or later.  I even turned off then on the IPod ( too much Windows reboot training) but no better results.

I even connected the IPod to iTunes on my PC.  From PC iTunes downloaded Adobe Reader then it tried to put Adobe Reader on the IPod.  The icon on the IPod said 'installing' but never fully installed.  I kind of expected this since the version on iTunes PC is 11.6.3 and is under an IPad


jojohume,

Have you ever successfully installed an older version (not the latest version) of Adobe Reader for iOS on the iPod Touch using your Apple ID before?  If you have never installed Adobe Reader using the particular Apple ID, it may explain why you keep getting the dialog with the OK button (i.e. no Download button).

Here's what you can do for an experiment.  (I am not sure if this would work.  But it's worth a try.)

  1. On your iPod Touch, check the Apple ID that you use for the App Store (Settings > iTunes & App Store).
  2. On your Windows or Mac computer, open iTunes.
  3. Sign in iTunes using the same Apple ID that you use for your iPod Touch.
  4. Find Adobe Reader and download it to your computer.  Do not try to install it on your iPod Touch because the latest version is not compatible with your iPod Touch anyway.  Now, Adobe Reader is associated with your Apple ID.  This is the important step to be able to download an older, compatible version on your iPod Touch later.
  5. Switch back to your iPod Touch and repeat the steps described in my reply #1.

It sounds like you have already tried iTunes on your computer.  Please switch back to your iPod Touch and try installing Adobe Reader using the same Apple ID again.

Hope this works.

Here is the Apple documentation that I've found.

Install the latest compatible version of an app on an earlier version of iOS or OS X - Apple Support

If a compatible version isn't available, you can try contacting the app developer. Look for contact information on the app's product page in the App Store or Mac App Store.

The documentation itself is not very helpful.  But I can confirm that we offer Adobe Reader for iOS version 11.0.1 that is compatible with iOS 5 in the App Store.

You may also want to post your question to Apple Support Communities.

Welcome | Apple Support Communities

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