How do I remove the AI button that blocks my screen for iOS Adobe Acrobat?

Report · Sep 15, 2024

New unwanted feature appears on my pdf today. An AI button that blocks my view of the text. I've seen some solutions for Windows users, but is there a way to remove it for iPad users?

Additiinally, is there a way to block future updates? I frequently open up my PDF reader in the morning and find some annoying, unwanted, feature, or change, and then spend weeks trying to figure out how to get my viewer back to where it used to be. They should be opt in, not spend several weeks, figuring out how to opt out, or waiting several weeks for Adobe engineers to program an opt out feature.

Report · Sep 25, 2024

I just tried this fix and it seems to work so far. Bear in mind, that I just did this and it got rid of the AI button for the moment but I don't know if it's gonna show up again tomorrow. These instructions for removal are for the iPad iOS system.

1. Go to the profile section of your Adobe Acrobat what you find on the home screen in Adobe Acrobat, and my case in the upper left-hand corner, not inside the documents. Don't open up any documents. In the profile section, select preferences, and then make sure you've disabled the AI Assistant. THIS WILL NOT REMOVE THE ANNOYING BUTTON. THERE ARE MORE STEPS.

2. Back up all your documents because you're gonna have to delete the Adobe app from your advice. I found for myself that the easiest way to back up all my documents was to use the Files app that you should be able to locate on your iPad Home Screen. In the Files app, I was able to select all my folders on my iPad for Adobe and copy them over to iCloud.
3. Once you've safely backed up all your adobe files, go ahead and delete the Adobe app from your Home Screen. You'll get the warning about losing all your data, It's important to make sure that's backed up first..

4. Once deleted, go ahead and relocate the app again in the App Store and re-download it, reopen it, if you have a paid subscription, confirm it's still there and hasn't been deleted or canceled, and restore your documents back to your device (Unless you prefer leaving them on the cloud). Then open up one of your documents and you should see that the annoying little button is no longer down there in the lower right corner.
5. Finally, and this may be the most important step, go into Settings-->App Store-->App Updates, and TURN OFF YOUR AUTOMATIC UPDATES so you don't find any more annoying "features" like this suddenly appearing in your documents.

Report · Sep 28, 2024

I stand corrected. It worked for about a day, and then the AI button reappeared again. This, even though I had shut off automatic updates. I would recommend that if you're in iPad user, that you switched to an app called PDF converter. The tech-support at Adobe flat out told me that Acrobat wasn't designed for mobile products, and it shows. PDF converter seems more designed for iOS users

Report · Sep 29, 2024

Thank you, I checked the latest app update in the Apps Store. It did nothing to solve the problem of the floating AI assistant but only added additional unwanted features. Using another app remains the best solution so far.

Gerry

I feel much better now that I've given up hope -- Ashley Brilliant

Report · Oct 08, 2024

It gets better and better. I tried resolving with Adobe tech via chat--he told me Adobe does not support mobile users. Then later I got an email from Adobe inviting me to call and discuss the problem. She told me Adobe does not support mobile users. Now I have two emails, one of which is signed by this very same tech, inviting me to call back to resolve the problem.

What would you do? I've spoken to five different technicians, and the pattern goes something like this in this particular order.

1. Disable in preferences. Done, that doesn't work.

2. Sign out and sign in. Done. That doesn't work.

3. Uninstall and reinstall. Done. That doesn't work.

4. Make sure you have the latest update. Done. That doesn't work.

5. Oh well, we don't support mobile users anyway. Frustrating. Adobe techs don't want to work.

6. Next day, have you solved your problem? Please call us back if not. Dumb. Adobe Company does not work.

Report · Oct 08, 2024

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Report · Oct 09, 2024

Hi @Gerry31101452ctnx

I hope this message finds you well. I'm sorry to hear that you've been experiencing issues with the Acrobat Reader Mobile app, and I understand how frustrating that can be.

To help us investigate further, could you kindly share the following details?

Acrobat Reader Mobile app version: You can find this in the app settings.
iOS version: Please check under your device settings.

Additionally, since you’ve already attempted some troubleshooting steps without success, it would be extremely helpful if you could provide a brief video recording showing the steps you're taking and how the issue appears on your end. This will give us better clarity in diagnosing the problem.

Thank you for your patience and cooperation, and we look forward to resolving this for you as soon as possible.

~Amal

Regards
Amal

Report · Oct 09, 2024

Amal, I spoke with you two days ago, and you told me you do not support mobile apps.

Gerry

Fortunately, there is gin, the sole glimmer of light in the darkness.--Clamence

Report · Oct 10, 2024

Hi @Gerry31101452ctnx

I hope this message finds you well.

Thank you for reaching out. I’ve looked into your Adobe account and noted that you contacted us via phone support on October 7, 2024. Could you please confirm if this is the same conversation you are referencing?

We are sorry to hear about your experience with the call support. To assist us in investigating your concern further, I would appreciate it if you could provide the following information:

Acrobat Reader Mobile App Version: This can be found in the app’s settings.
iOS Version: You can check this by going to Settings > General > About on your device.

Since you’ve already attempted some troubleshooting steps without success, it would be extremely beneficial if you could share a brief video recording that showcases the steps you're taking and how the issue presents itself on your device. This will enable us to better diagnose the problem.

Thank you for your understanding.

~Amal

Regards
Amal