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steve_2373
Participant
October 8, 2024
Answered

How to Disable Generative AI pop-up in Acrobat

  • October 8, 2024
  • 2 replies
  • 4224 views

I've gone to Preferences and turned off Generative AI in Acrobat..

But the App keeps asking me to turn it on when downloading a PDF File.  How can I disable the AI feature once and for all?  I turned it off for a reason...I don't want or need AI help with these PDF FILES. 

    Correct answer Amal.

    Running iOS 18.3.1, and there is no "Enable generative AI features in Acrobat" slider button, or even a "GENERATIVE AI FEATURES IN ACROBAT" section under preferences. Likely due to my iPhone being subjected to company management, and the admins have seen fit to turn on Generative AI and not allow users to turn it off. My only use of Acrobat on iOS is as a reader, and as has been noted in this or other threads on the issue, the intrusive Generative AI popup chews up valuable screen real estate on an iPhone screen.

    My solution? I removed the Acrobat Reader app from the phone and am now happily using Books on my iPhone to read my PDFs. I might not be the only user to do so. Whether this is a concern at all to Adobe or not, I'll leave it to them to decide. 

     


    Hi there

     

    This issue has been addressed in one of our updates. Please update the app to the latest version available on Play/App Store and reboot the device once and see if that works.

     

     

    2 replies

    C
    Chris22519707b4xg
    Participant
    September 19, 2025

    I have noticed that when I go to preferences and turn off all AI Generative features, the software automatically turns them back on with no input from me.  This has happend multiple times.  I'm referring to Acrobat in Windows 11 on pc.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 19, 2025

    Hi there 

     

    Hope you are doing well and we are sorry to hear that.

     

    Would you mind sharing the version of the Acrobat Application you are using ? Go to Help > About Acrobat and make sure its updated  to the latest version 25.01.20693 Go to Help > Check for updates and reboot the computer once.

     

    Also try to reset the Acrobat preferences as described here https://adobe.ly/4nChIYq and see if that helps.

     

    ~Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 8, 2024

    Hi @steve_2373

     

    I hope this message finds you well! Thank you for reaching out regarding your concerns.

    I wanted to clarify that since you've disabled the Gen AI feature in your app preferences, the notification you are seeing is a standard response from the application. This behavior occurs when you attempt to access the Gen AI feature after it has been turned off.

    If you have any further questions or need assistance with adjusting your settings, please don't hesitate to ask. I'm here to help!

     

    Regard

    Amal

    S
    steve_2373Author
    Participant
    October 15, 2024

    Amal...

    This makes little sense to me.   If I disable the AI it should be disabled @@)) I don't want to see a screen that asks me if I want to turn AI back on.  Adobe has been the leader for so long...have "the programers" lost all common sense?  I want to disable AI and no longer be prompted.  

      H
      happy_sunbeam1813
      Participant
      January 22, 2025

      Hi @steve_2373

       

      Thank you for reaching out!

      To clarify, once the AI feature has been disabled in the preferences, and as long as you don’t click the AI button, the pop-up message should no longer appear. Could you please confirm if you're still seeing the pop-up message even when you haven't interacted with the AI button? If that's the case, we'd like to investigate further to resolve this unexpected behavior.

      Please let me know if there's anything specific happening that might help us troubleshoot the issue.

      Looking forward to your response!

       

      ~Amal


      Same problem Here, too. No Interaction with AI button but prompt appears every time I Open a PDF

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