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sharon_5591
Participant
February 24, 2025
Question

How to preview PDF File in Whatsapp like before?

  • February 24, 2025
  • 1 reply
  • 2512 views

Recently, all PDF files shared in WA only have their file names and no more preview like before, anyone able to resolve this for both IOS and Android?

 

Thanks

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 25, 2025

Hi there!

I hope you're doing well. It sounds like you're having trouble with PDF files on WhatsApp not showing a preview. Here are some simple steps to fix this for both iOS and Android:

  1. Update WhatsApp: Make sure you have the latest version of WhatsApp. Updates often fix these issues.
  2. Download the PDF: Ensure the PDF is fully downloaded. Previews might not show if the file isn't completely downloaded.
  3. Send a Copy: Instead of sharing the PDF directly, use the "Send a Copy" option. This might help generate the preview.
  4. Check File Size: If the PDF is too large, WhatsApp might not show a preview. Try sharing a smaller file.
  5. Reinstall WhatsApp: As a last resort, uninstall and reinstall WhatsApp. This can sometimes fix unexpected issues.

If none of these steps work, you can also contact WhatsApp support for more help.

I hope this helps!

 

 

S
sharon_5591Author
Participant
February 26, 2025

Unfortunately all these steps do not work. Any other ways? 

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 22, 2025

Hi there,

Sorry for the delay in getting back to you. I hope the issue has been resolved by now.

 

I have tried to reproduce the issue, and it's working fine at my end.

 

If you're still experiencing the same problem and the steps shared earlier didn’t help, please try contacting WhatsApp support for more help and troubleshooting the issue.

 

 

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