Skip to main content
pattyb63559610
pattyb63559610
New Participant
November 29, 2017
Answered

How to restore the files if accidentally deleted Acrobat Reader app.

  • November 29, 2017
  • 1 reply
  • 21454 views

is there a way to restore what I had in adobe export PDF? I accidentally deleted it off my iPad and now when I go back into it what was in local is no longer in local 

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hey,

    Could you confirm the iOS version you have installed currently? If you are working on updated version iOS 11.0 then you would get two options to take the app off the device- offload and delete.

    Correction-

    As you have shared above that the app was uninstalled or deleted (not offload), then sorry to say- any iOS app, iOS (the operating system) will erase all of your local files and settings from the device.

    But if you will offload the app then it would keep the data after restoring.

    iOS Settings > General > iPhone (or iPad) Storage > Adobe Acrobat.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 30, 2017

    Hi Pattyb,

    Edited-

    When you uninstall the Acrobat Reader application and reinstall it using the same email address (Adobe ID) you should get the files "Document files" back that you had earlier.

    Please ensure that you are "Signed In" using the same email address. And the files that you have been looking for in "Local" are those files saved in your device locally?

    Regards,

    Akanchha

    pattyb63559610
    pattyb63559610Author
    New Participant
    December 5, 2017

    They did not restore. I’m going to try and send you a picture of what my local page looks like.

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    December 27, 2017

    Hey,

    Could you confirm the iOS version you have installed currently? If you are working on updated version iOS 11.0 then you would get two options to take the app off the device- offload and delete.

    Correction-

    As you have shared above that the app was uninstalled or deleted (not offload), then sorry to say- any iOS app, iOS (the operating system) will erase all of your local files and settings from the device.

    But if you will offload the app then it would keep the data after restoring.

    iOS Settings > General > iPhone (or iPad) Storage > Adobe Acrobat.

    Regards,

    Akanchha

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices