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hoangthinh379902
Participant
September 2, 2018
Question

How to save highlighs from android app to cloud and still have them when open on desktop app?

  • September 2, 2018
  • 1 reply
  • 8587 views

I have Adobe Acrobat version 18.2 on my Android phone. I use it to add highlights to documents saved on my document cloud (I specifically switch to the "Document Cloud" tab to open and edit documents from there) . However it seem that those highlights are only available on my Android app because when I open the same document using my laptop app (I also specifically choose to open that document from the cloud) all of the highlights I made are gone. Is there anyway to keep these highlights available through multi platforms?

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 4, 2018

    Hi Hoangthinh,

    When we open a PDF from Document Cloud to make changes and save it, you can view the changes on opening PDF from Document Cloud on any of the devices.

    Please make sure that when you add highlights, click on Checkmark icon extreme bottom right. That will save the highlights on the PDF.

    Make sure that the phone internet is not intermittent.

    As you have mentioned above, you are not able to view the highlights when you open the same PDF from Document Cloud on your laptop application.

    Please open this link https://cloud.acrobat.com/ and sign in with your Adobe ID and password that you use for your mobile application.

    Then go to Files > Document Cloud and select the PDF from the list shown at the right of the window.

    Open the PDF and check if you can view the highlights added on the mobile application.

    Assuming you are opening PDF in Adobe Acrobat Reader. Please make sure that you are opening the file from Document Cloud location.

    Once you open the Reader application, you need to sign in with the same Adobe ID and the password.

    Then go to Home > Document Cloud and select the PDF from the list. Check the screenshot below:

    Let us know how it goes.

    Regards,

    Meenakshi

    H
    hoangthinh379902Author
    Participant
    September 18, 2018

    Hello, sorry for my replying late.

    Could you be more specific about the Checkmark icon ?(some picture would be great) because on my Android application in the bottom right  is the Bookmark button.

    When i edit a document opened from cloud, I dont have any problems saving the edits to cloud from the PC version. I just dont know how to do it from the Android version.  I did google the problem and got the answer that the Android version will automatically save those edits to cloud but it appears to me that it didn't do that.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      September 18, 2018

      Hi Hoangthinh and SOCALEngineer,

      When you add the highlight to the text in the PDF, at the bottom with the highlight options you will find a checkmark icon.

      Please check option in the blue box marked in the screenshot below:

      If you will not click on this icon and click on the back button, that will not save the highlights in the PDF.

      Also, please confirm if you are adding highlights to the PDF that you open from the Document Cloud.

      Or you are opening the PDF from the Local.

      If you are opening the PDF from the Local, it will not sync to the file on Document Cloud.

      You will need to manually upload the PDF to the Document Cloud using the upload icon.

      Please refer to the steps provided in this help document for uploading the PDF to Document Cloud in the mobile application.

      If this is not the case, please share the exact steps you do.

      We will be waiting for your response.

      Regards,

      Meenakshi

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