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hoangthinh379902
Participant
September 2, 2018
Question

How to save highlighs from android app to cloud and still have them when open on desktop app?

  • September 2, 2018
  • 1 reply
  • 8587 views

I have Adobe Acrobat version 18.2 on my Android phone. I use it to add highlights to documents saved on my document cloud (I specifically switch to the "Document Cloud" tab to open and edit documents from there) . However it seem that those highlights are only available on my Android app because when I open the same document using my laptop app (I also specifically choose to open that document from the cloud) all of the highlights I made are gone. Is there anyway to keep these highlights available through multi platforms?

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 4, 2018

    Hi Hoangthinh,

    When we open a PDF from Document Cloud to make changes and save it, you can view the changes on opening PDF from Document Cloud on any of the devices.

    Please make sure that when you add highlights, click on Checkmark icon extreme bottom right. That will save the highlights on the PDF.

    Make sure that the phone internet is not intermittent.

    As you have mentioned above, you are not able to view the highlights when you open the same PDF from Document Cloud on your laptop application.

    Please open this link https://cloud.acrobat.com/ and sign in with your Adobe ID and password that you use for your mobile application.

    Then go to Files > Document Cloud and select the PDF from the list shown at the right of the window.

    Open the PDF and check if you can view the highlights added on the mobile application.

    Assuming you are opening PDF in Adobe Acrobat Reader. Please make sure that you are opening the file from Document Cloud location.

    Once you open the Reader application, you need to sign in with the same Adobe ID and the password.

    Then go to Home > Document Cloud and select the PDF from the list. Check the screenshot below:

    Let us know how it goes.

    Regards,

    Meenakshi

    H
    hoangthinh379902Author
    Participant
    September 18, 2018

    Hello, sorry for my replying late.

    Could you be more specific about the Checkmark icon ?(some picture would be great) because on my Android application in the bottom right  is the Bookmark button.

    When i edit a document opened from cloud, I dont have any problems saving the edits to cloud from the PC version. I just dont know how to do it from the Android version.  I did google the problem and got the answer that the Android version will automatically save those edits to cloud but it appears to me that it didn't do that.

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      hoangthinh379902Author
      Participant
      September 21, 2018

      You will get that button once you select any of the marking tool icons (highlight text, Underline text, Strikethrough text or draw free form) from the options provided.

      Check the steps provided below:

      - Open the PDF in the Adobe Acrobat Reader application.

      - Select the comment icon from the tool option provided at the bottom of the screen.

      - Select the highlight icon and highlight the text on the PDF.

      - Once you are done with highlighting text, click on the Check icon.

      The highlights will save on the PDF. Now, if the PDF is opened from the Document Cloud tab, it will update the changes there.

      Then you can open that PDF on your desktop application by going to Home > Document Cloud.

      If the PDF is saved on the Local tab, upload the PDF to Document Cloud.

      Use the steps provided in the link provided below to upload the PDF.

      Acrobat Reader Help for Android: Manage connectors and cloud storage

      Please make sure that the internet connection is not intermittent on your device.

      Let us know how it goes.

      Regards,

      Meenakshi


      The problem is solved, thank you really much for the assisstance, and can this be done simplier by selecting the text and press "Highlight"?

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